**What you get to do every day**:- Support front-line technical support for a team of 100+ security engineers and support staff to resolve technical issues- Work with vendors & internal team members to troubleshoot technical issues- Create, manage, and close support tickets promptly and efficiently.- Monitor and report on ticket status and escalate critical issues to senior team members as required- Perform basic Salesforce administration duties, including user management, data management, and reporting.- Maintain computer hardware and software inventory, including tracking asset location, updating licenses, and performing software installations and upgrades- Support information security initiatives as needed- Assist in the evaluation, implementation, and management of appropriate software and hardware solutions- Provide input in the design solutions that conform to institutional policies, standards and guidelines- Utilize monitoring tools and incident tracking systems to detect incidents, take corrective actions and determine the root cause- Create and maintain documentation for clients and colleagues to serve as technical and/or end-user reference- Follow change management policies and processes- Assist in the management of onboarding and off-boarding processes- Be a champion of security best practices and lead others to adopt them**Requirements**:- 1+ Years of Security Engineering or Systems Administrator experience- The ability to communicate effectively about cybersecurity, blockchain technologies, and risk management with stakeholders at all levels- Ability to work in a highly adaptable and nimble team environment with responsive communication- Strong passion to learn and work in the blockchain / web3 industry- Technical requirements:- Identity and access administration- Windows, Linux, and MacOS- Endpoint management- Enterprise credential management- SaaS product integration- Information Technology Asset Management- Technical support for users**Nice to have**:- MSP, helpdesk, experience or similar- A+ Certification or other relevant industry certifications- Prior experience in service delivery or advisory/consulting space- Bachelor’s Degree in Computer science or Cyber security is a plus