Experteer Overview
La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.
As Accommodation Operations Manager in the Accommodations team, you lead a growing group of ~8 Specialists to deliver on-time, high-quality responses to supplier-related requests. You own capacity planning, forecast workload, and drive process improvements aligned with the company’s strategy. You coach and develop your team, partner with cross-functional leads, and actively optimise operations in a fast-paced travel environment. This role combines people leadership with continuous improvement to scale our accommodation operations.
Compensaciones / Beneficios
• Own capacity planning and ensure adequate team coverage
• Forecast workload, identify coverage gaps, propose mitigations
• Monitor and report team KPIs; track performance against targets
• Define request prioritisation and assignment criteria to support Senior Specialists
• Coach the team through regular 1:1s and feedback on quality and activity
• Plan and run regular training sessions; manage recruiting and onboarding of new members
• Collaborate with other team leads for mutual support and alignment
• Identify pain points from Senior Specialists and optimise processes; drive improvements
Responsabilidades
• >5 years in Customer/Supplier Service Claims in Hospitality
• >3 years leading teams
• >2 years in a process optimization role
• Proficient in English; another European language desirable
• Leadership and results-oriented with track record of high-performing xpzdshu teams
• Salesforce knowledge a plus
• Proactive problem solving, customer-focused, detail-oriented, highly organised
• Experience leading diverse skill sets and fostering continuous learning
• Resilience in high-pressure environments; prioritisation skills
• Passion for travel and online consumer domains
Requisitos principales
• Prime Plus membership
• performance-based bonuses
• birthday day off
• relocation support
• hybrid home-office model
• Coursera access