Job DescriptionChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.No matter what moment of life we are in, we are DIVERSE in age, gender, nationality, family… we have been certified in Diversity and as an ETHICAL company more than 9 years in a row!It doesn't matter if you are living your growth stage in life, LEARNING and TRAINING at all hours or if you need to consolidate yourself and appreciate FLEXIBILITY, CONCILIATION and tax and social BENEFITS to combine your personal and professional life.What really matters is that you can feel that you are WHERE YOU SHOULD BE to get the future you want.We will evaluate all applications. At Capgemini we have a wide range of training, face-to-face, online Certifications, etc. Even if you do not have 100% of the previous requirements, we would love to meet you!Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.Apply now!Job Description - Grade SpecificWe are seeking a highly experienced Service Engineer L3 to join our service operations team. This role is intended for senior professionals with deep expertise in troubleshooting complex online and distributed systems, combined with strong leadership and operational excellence capabilities.What will you do in the project?As an L3 engineer, you will lead the resolution of critical incidents, drive root cause analysis at scale, and actively contribute to service reliability, automation, and strategic improvements. You will also play a key role in guiding L1/L2 engineers while remaining hands-on when required.The position requires shift work and on-call duties as part of a continuous operations model.Key ResponsibilitiesLead the resolution of complex and high-impact incidents in distributed and online service environmentsPerform deep-dive diagnosis and advanced debugging of critical issuesAct as the escalation point for L1 and L2 engineers, providing technical guidance and leadershipDrive and oversee root cause analysis (RCA) and post-incident reviews across teamsIdentify systemic issues and implement long-term solutions to improve service reliabilityDesign and develop automation solutions to optimize operational efficiency and reduce manual interventionBuild dashboards to provide visibility into SLA performance, service health, and team workloadDevelop reports to provide insights on technology performance and recommend improvementsCollaborate with engineering and product teams to influence service design and resilienceCommunicate effectively with stakeholders, including senior leadership, customers, and partnersEnsure compliance with data protection regulations, including GDPRRequired Skills & ExperienceStrong college hire or 1-2 years of experience in service operations6+ years of experience diagnosing/debugging faults in complex online servicesDemonstrated experience diagnosing/debugging faults in distributed systemsProven ability to lead teams while performing hands-on individual contributor workWorking knowledge of enterprise network gear including routers, switches, and load balancersWorking knowledge of enterprise routing protocols and IP subnettingExperience using diagnostic tools such as Netmon, WinDBG, and WiresharkAdvanced experience with scripting using PowerShell, SQL, and PythonAbility to identify and script automatable problems at scale, with a focus on efficiency and reliabilityAbility to build dashboards for SLA tracking and operational visibilityAbility to build analytical reports to drive service and technology improvementsKnowledge of Azure and Microsoft 365 architectural concepts (Azure Portal, Storage Nodes, VMs, etc.)Strong understanding of GDPR laws and data protection principlesCore CompetenciesExpert-level troubleshooting and analytical skills in complex environmentsStrong leadership and mentoring capabilities across operational teamsAbility to manage and resolve critical incidents under pressureStrong communication skills in written and spoken English (fluent level required)Ability to interact with external customers and partners on behalf of MicrosoftStrong focus on automation, scalability, and continuous improvementAbility to execute with precision in high-impact, time-sensitive scenariosStrategic thinking with a focus on long-term service reliability and optimizationHigh level of ownership, accountability, and decision-makingWorking Model12x5 service coverage (service coverage from 8:00 AM to 8:00 PM) with rotating shiftsParticipation in on-call (standby) rotationsFully on-site role (Madrid, Málaga, or Asturias offices)
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