Team lead (dutch, relocation to malta)

Customer Support Team Leader (Night Shift, Dutch)- Hybrid in Malta (Relocation package provided)- Salary: €35-40k (DOE) + Night shift allowance + Bonus- Great benefits with an opportunity to work with a mature and well-known brandAn established online gaming business is looking to hire a Customer Support Team Leader to oversee evening operations and lead a team of customer support professionals.This is a hands-on leadership role focused on team performance, service delivery, and ensuring a consistently high-quality customer experience across multiple support channels.Responsibilities- Lead, coach, and develop a team of Customer Experience Agents.- Monitor service levels, response times, and customer satisfaction metrics.- Manage workload distribution across customer support channels.- Act as an escalation point for complex customer issues.- Drive operational improvements and support a high-performing team culture.- Ensure compliance with internal procedures and industry requirements.- Support recruitment, onboarding, and ongoing team development.Requirements- Previous experience leading customer service or customer operations teams in iGaming- Strong people management and communication skills.- Ability to work effectively in a fast-paced environment and make independent decisions.- Experience in monitoring KPIs and driving operational performance.- Knowledge of online gaming, betting, payments, or other high-volume customer-facing environments is advantageous.- Fluent English communication skills, and native level DutchWhat's on Offer- Private health and well-being benefits.- Professional development opportunities.- International, collaborative working environment.