Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a leading global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services—from creative content to digital operations—allowing them to focus on customer engagement. The HPS Web Factory partners with a scalable offshore team to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.
As an Operational Project Manager,
* You will support the Web Factory Service Owner in driving initiatives that enhance and streamline web delivery processes.
Key Responsibilities:
* Collaborate with cross-functional stakeholders across regions to gather feedback, provide updates, solve challenges creatively, and promote continuous improvement.
* Monitor and optimize service quality and cost-effectiveness delivered by Production Partners.
* Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk in collaboration with IT, Production Partners, and the platform vendor, ensuring SLA and satisfaction metrics are met.
* Plan and operationalize pilot programs for new services, including demand analysis and requirement definition.
* Support platform migration activities, including site grouping and maintaining a clean site inventory.
* Produce reports on incidents and service requests for continuous improvement.
* Collaborate with the product team to define process requirements.
* Assist in creating technical training content for Production Partners in coordination with the platform vendor.
Skills / Experience:
* Academic background in Project Management, Marketing, IT, or related field.
* Minimum 5 years of experience in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency with Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn and contribute.
* Effective collaboration skills with IT and cross-functional teams.
* Analytical mindset focused on governance, performance, and service quality.
* Fluent in English and comfortable in an international environment.
* Strong organizational skills, ability to work independently and remotely.
* Team-oriented mindset.
* Interest in the pharmaceutical industry is a plus.
* Excellent communication and presentation skills.
What We Offer:
* Permanent contract with flexible schedule.
* Training & Certifications to enhance your skills.
* Home office options.
* Flexible benefits (public transport, meal vouchers, etc.).
* Health insurance.
About Us:
Omega CRM, a Merkle Company, is a global digital leader specializing in customer-centric solutions, technology, and data, all enhanced by AI. As part of the dentsu group, we offer end-to-end solutions across various industries, including healthcare and pharma. With over 23 years of experience and a diverse team of 580+ professionals, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain. We are committed to growth through our core values: #Talent, #Flexibility, #Commitment, and #Innovation.
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