**Working at Freudenberg**: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.Klüber Lubrication, a company of the Freudenberg Group, is the integral leader in speciality lubrication with manufacturing operations in North and South America, Europe and Asia, subsidiaries in more than 30 different countries and distribution partners in all regions of the world, supported by our HQs in Germany. We are passionate about innovative tribological solutions that help our customers to be successful. We supply products and services, many of them customized, in almost all industries from automotive to the wind energy markets.Some of your BenefitsCafeteria/ Canteen**Cafeteria/ Canteen**: We offer fresh food on-site, both hot and cold.Corporate Events**Corporate Events**: We celebrate success as a team, because only together can we achieve our goals.Diversity & Inclusion**Diversity & Inclusion**: We focus on providing an inclusive environment and recognize our diversity contributes to our success.Employee discounts**Employee discounts**: Opportunities for deals on products and services.Sign-on Bonus**Sign-on Bonus**: One-time bonus starts you off on the right foot financially.Parets del VallèsHybrid WorkKlüber Lubrication GmbH Ibérica S.En C.You support our team asCustomer Service Team Lead (f/m/d)**Responsibilities**:Team Lead of of 4 people (experience not mandatory)**Complete customer management**: telephone service, offers, orders, documentation, etc.Archiving and management in CRM and SAP and maintenance of the system.Communication and support to other KLI departments to support the global objectives of the company.Support and coordination of the department's tasks, according to the indications and organisation defined by the Customer Service Centre Manager.**Management of digital Systems**: SAP (SD Module), EDI, RPA, E-commerceReportingKPI’SAutomation projectsDirect CustomersProcess improvementsCooperation with the Customer Service of the Southern European region**Qualifications**:Studies in commercial management or similarHigh level of SAP (SD Module)OfficeEnglish ProficiencyFrench (not mandatory)Customer OrientationLeadership skillsCommunication, organization, decision-making and prioritization skillsTeamwork / initiative / planningThe Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Additional InformationJoana Ferreira+49 89 78769547