The **HP Industrial Print Customer Success** organization is dedicated to delivering an exceptional experience for our **HP Industrial Print** customers by providing the necessary services and supplies to enhance their business.
We are seeking a skilled Project Manager to lead the development and implementation of different strategic initiatives. This role requires a blend of **Business **and **Sustainability **expertise and project management experience to ensure seamless integration and optimal performance of our processes and programs.
This role is responsible for guiding the delivery of internal projects and services ranging from medium to moderately complex scale within local or sub-regional contexts, with a medium to high level of associated risk. The role involves managing project and services financials effectively, maintaining relationships with stakeholders spanning mid to upper levels, and directing project teams of up to 20 members. The role includes overseeing the timely completion of project development processes, providing performance reviews, and independently solving complex problems.
**Responsibilities**
- Serve as the main contact for service solutions, providing expert guidance and troubleshooting assistance.
- Coordinate project delivery and change management processes within the organization.
- Collaborate with cross-functional teams to drive continuous improvement efforts.
- Conduct training sessions and knowledge-sharing activities to enhance technical skills and promote best practices.
- Monitor service performance and manage vendor relationships to ensure alignment with business requirements.
- Lead the planning, execution, and delivery of projects, ensuring alignment with business objectives and stakeholder expectations.
- Allocate resources and manage project budgets to support activities.
- Identify and mitigate project risks, communicate status updates, and manage stakeholder expectations.
- Implement quality assurance processes to ensure deliverables meet specified requirements.
- Maintain project documentation and provide regular updates to sponsors and stakeholders.
**Education & Experience Recommended**
- Bachelor's degree in computer science, data science, business administration, marketing, or a related field
- Over 5 years of proven experience in service operations with a focus on process improvement and continuous enhancement
- Solid understanding of operational processes, sustainability project management, and PMO tasks
- General knowledge of project and services management, including planning, execution, and delivery within budget and timeline constraints
- Previous experience documenting process flows and procedures to facilitate self-supportive users
- Excellent problem-solving skills with the ability to troubleshoot technical issues efficiently
- Strong communication skills and the ability to convey complex technical concepts to non-technical stakeholders
- Familiarity with Agile methodologies and concepts
- Flexibility to adapt to changing priorities and manage multiple projects simultaneously
**Preferred Qualifications**
- Strong passion for Sustainability, Customer-Centric culture, and Diversity
- Certifications in IT governance models such as ITIL.
- Project management certifications (PMP, Agile or equivalents)
- Proven experience in managing customer experience and sustainability projects
- Hands-on experience with ITSM tools like ServiceNow (SNOW), or equivalent systems
**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
- Sustainability and Diversity
**Impact & Scope**
- Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.