At NTT DATA, we don’t just manage services — we take ownership of critical operations that keep organizations running.
La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.
You’ll be the
key interface between service delivery and client leadership within international organizations, ensuring that
complex infrastructure services perform, evolve and continuously improve.
About NTT DATA
NTT DATA is a general team of over 139,000 professionals, present in more than 50 countries. We work across industries such as telecommunications, financial services, public sector and healthcare, delivering end-to-end technology and consulting solutions.
But what truly defines us is how we work: we combine global scale with a human approach, where collaboration, trust and continuous learning are part of everyday life.
Make this the place where you grow.
Your mission
You will
lead the end-to-end service governance of critical infrastructure services, ensuring performance, compliance and continuous improvement in high-demand environments.
This is not just coordination — it’s ownership.
What will you be doing?
Own
contract and service governance, acting as the main counterpart to client service leadership
Ensure delivery performance
across all active work packages (scope, SLAs, operational commitments)
Drive service reviews, KPI tracking and continuous improvement
initiatives
Lead
incident, risk and escalation
management through to resolution
Perform
root cause analysis
and implement
corrective/preventive actions
Ensure compliance across
ITSM, security, data protection and service continuity
Oversee
service transition readiness
and
handover
processes
What we’re looking for
Strong experience in
Infrastructure Service Delivery / IT Operations
Deep
knowledge of ITSM frameworks
(ITIL or similar)
Proven experience managing
SLAs, KPIs and service governance
Experience in
complex, multi-stakeholder environments
Strong
communication and stakeholder management
skills
Ability to
operate in international and highly structured environments
What you’ll find at NTT DATA
Hybrid and flexible working model
Financial support for remote work expenses
Flexible compensation plan (tax-efficient benefits)
Life & accident insurance
Access to training and continuous learning programs
Wellbeing initiatives (mental health programs, sports activities)
Discounts platform and financial benefits
A strong internal community and collaborative culture
Why this role stands out
Because here, service delivery is not reactive — it’s strategic.
You will operate in international environments where governance, performance and decision-making truly matter. xkdbapo
You’ll have visibility, ownership and the opportunity to influence how services evolve.