The ideal candidate will execute service operations within a specified geographical territory and manage employees in their area of responsibility in alignment with corporate and superior guidelines.
Responsibilities
Team Management:
* Assign tasks, review the work, evaluate performance against predetermined goals and provide feedback.
* Develop team by providing performance feedback, coaching, and motivation; responsible for supporting team training; assesses employees' strengths and development needs and establishes personal development plans; holds constructive career development discussions.
* Manages a team of 10 direct reports.
Customer Interaction:
* Ensures customer satisfaction through focus on NPS and achievement of global indicators.
* Visits customers to support satisfaction and issue resolution.
* Scores experience and technical knowledge to coach and develop subordinates.
Internal Collaboration and Learning:
* Leverages Bystronic culture and values to create a positive working environment.
* Executes After Sales service activities with team and support functions to achieve strategic targets.
Qualifications
* Bachelor's degree or higher in a relevant field (e.g., Engineering, Business Administration, or related discipline).
* Proven leadership experience with at least 3 years in people management, preferably in a technical or service-oriented environment.
* Strong business acumen with ability to balance customer satisfaction and operational efficiency.
* Demonstrated ability to manage tasks, prioritize effectively, and lead cross-functional projects to completion.
* Proficiency in English; additional language skills are a plus.