When you’re part of Thermo Fisher Scientific, you’ll do exciting work and join a team that values performance, quality, and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of over $40 billion and the industry’s largest R&D investment, we provide our people with resources and opportunities to make significant contributions to the world.
Within our EMEA Bulk Elemental Unit, we are seeking an experienced and motivated Field Service Engineer focused on material characterization, rapid elemental analysis, and materials applications. The role may extend to other product lines and applications, based around Valencia.
How you will make an impact :
You will be a Field Engineer responsible for delivering service excellence that exceeds customer expectations.
What you will do :
* Represent our company professionally in all customer interactions.
* Travel frequently within Spain/Portugal and occasionally to other EMEA countries.
* Complete installations, repairs, data analysis, calibrations, preventative maintenance, training, and radiation services on X-Ray fluorescence and optical emission spectrometers.
* Provide remote or on-site services, setting accurate priorities.
* Prepare service reports, documentation, and protocols per internal and customer requirements.
* Build strong customer relationships to enhance customer loyalty.
* Collaborate with sales teams to deliver profitable and customer-satisfying solutions.
* Participate in continuous improvement initiatives through our Practical Process Improvement system.
Education :
* Preferably a diploma or equivalent in electrical engineering, chemistry, electronics, or a related technical field.
Experience :
* Minimum five years in technical services.
* Field service experience or strong service knowledge.
* Knowledge of heavy industrial processes (metallurgy, mining, geology, geochemistry, petroleum, polymers, glass, etc.) is a plus.
* Excellent troubleshooting skills and passion for electromechanical, software, and application issues.
Knowledge, Skills, Abilities :
* Strong interpersonal and communication skills in English.
* Ability to work effectively under pressure with customers and colleagues.
* Good electronics and mechanics knowledge.
* Customer-oriented with a professional demeanor.
* Proficient in PC use, including MS Office and Outlook.
* Willingness to travel up to 80% domestically and internationally.
* Valid driver’s license.
* Self-organized and efficient.
Our mission is to enable our customers to make the world healthier, cleaner, and safer. Join our team of over 100,000 colleagues who share values of Integrity, Intensity, Innovation, and Involvement—working together to advance research, solve scientific challenges, drive innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds, and perspectives are valued.
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