Alea is a dynamic and fast-growing company in the iGaming and tech space, known for delivering premium content and technology solutions to a global portfolio of operators. With a strong commitment to customer success and innovation, Alea combines cutting-edge data tools, intuitive dashboards, and collaborative partnerships to support clients in achieving their business objectives. The company offers a flexible, people-first culture backed by strong leadership, a wellness-focused environment, and a team-oriented mindset.
Role Overview
Alea is currently hiring a Brazil-focused Account Manager to manage a portfolio of key clients, ensuring long-term satisfaction and helping them drive business growth through Alea’s products and services. This fully remote position involves maintaining strong client relationships, analyzing performance metrics, supporting product activations, and identifying upsell opportunities in the Brazilian market.
What You’ll Do:Client Relationship Management
* Serve as the main point of contact for assigned clients, fostering long-term relationships.
* Conduct regular client check-ins (bi-weekly/monthly) and Quarterly Business Reviews (QBRs).
* Promote client usage of Alea’s Client Area and Business Intelligence (BI) tools.
* Identify ways to improve client performance through system recommendations and data insights.
* Gather feedback on promotions, integrations, and service quality.
Administrative Responsibilities
* Review and verify monthly invoices, resolving billing issues.
* Maintain accurate records of promotions, discounts, and communications.
* Monitor, prioritize, and ensure timely resolution of support tickets.
* Document systems information and procedures for internal use.
* Set weekly account priorities based on client feedback and business needs.
Upselling & Client Growth
* Drive new product activations across the Alea platform.
* Promote new features to enhance client offerings and results.
* Identify upsell opportunities to expand service use and deepen engagement.
Qualification / Requirements
* Proven experience in account management, client services, or a similar role (SaaS, tech, or iGaming preferred).
* Strong analytical skills, with the ability to interpret performance metrics.
* Excellent verbal and written communication skills; confident in leading meetings and demos.
* Highly organized and detail-oriented in handling invoicing, tickets, and documentation.
* Experience managing multiple client relationships simultaneously.
* Self-motivated, proactive, and solution-focused.
* Fluency in Portuguese and English is essential.
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