We are
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eStoreLabs, a data-driven eCommerce powerhouse with strategic advisory capabilities. As an agile-oriented eCommerce company, we serve global enterprises and help build online sales for brands. We provide measurable results through performance-based custom strategies tailored to your needs. We are passionate about helping businesses grow faster and more efficiently. Our team of experts is creative, highly professional, and accountable. And they have only one goal: to supercharge clients' brands and help them acquire and retain customers.
Role Description
Project Intake & Assessment:
Analyze incoming tickets for website edits or new page creations, evaluating the provided materials for completeness and technical feasibility
Translate client input into actionable content and optimization plans
Consultative Support:
Act as a strategic advisor by consulting with clients on best practices, alternative solutions, and ways to optimize their web presence
End-to-End Coordination:
Oversee the entire lifecycle of a request—from initial requirement gathering and scoping to final delivery and client approval
Resource & Stakeholder Management:
Liaison between clients and internal teams to ensure all site updates align with organizational standards and project objectives
Quality Assurance:
Review all completed work against the client's original brief to ensure accuracy, usability, and brand consistency before "closing" the ticket
Client Management:
Day-to-day contact with the client, conducting client statuses and meetings. Conduct client-facing, high quality presentations
Collaborate closely with cross-functional teams, including localization, creative, and design teams.
Maintain client communication in English, report regularly, and manage client expectations
Project Management:
Coordinate activities across multiple markets, ensuring consistency and quality of deliverables
Manage projects using tools like Asana or SNOW, etc., track progress, and create schedules
Proactively identify project risks and bottlenecks impacting project progress and propose solutions to mitigate them
Maintain project documentation and create onboarding training for new projects
Prepare status reports, and analyze project data
Requirements
Strong written and verbal communication, able to clearly and effectively engage with clients, team members, and stakeholders
Proficiency in project management tools (e.g., Asana) and good understanding MS Office package
English Native speaker or Advanced English Level - at least C1
Experience of working in any CMS is a must
Applicable knowledge of CSS and HTML
Ability to manage multiple project streams and to coordinate activities across multiple markets
Risk assessment and mitigation strategies, bottleneck inspection
Team player with positive attitude and problem-solving mindset
Assertiveness and courage in presenting ideas and solutions
Experience in dealing with international clients/customer service
Good analytical and project management skills
Attention to Detail
Nice To Have
Strong PM tools expertise to be able to manage complex client portfolios and parallel projects (e.g. ASANA or other)
Experience with Pharma or xpzdshu other medical sectors
Expertise in creating Gantt charts, Excel and analyzing project data.
Knowledge of Photoshop and Illustrator for basic design adjustments preferred
What We Offer
Cooperation based on a B2B contract or contract of service through the professional Deel platform for international cooperation
26 paid days off from service provision plus Bank holidays as paid days off
Opportunity to work with international brands and to participate in exciting global project
Exciting and friendly work environment
Work in an international team without rigid corporate rules
Training in eCommerce and development opportunities
Yearly performance bonus or salary raise
Recruitment Process
Step 1 Analysis of received applications (CVs) - at this stage, we will select the CVs which will cover most of the features we indicated in the offer, and then contact selected candidates
Step 2 Recruitment interview with HR person
Step 3 Recruitment interview with a direct manager
Step 4 Preparing and presenting recruitment task
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