IT Support Field Engineer L2 – Spain
Company Overview
A leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide.
Supported by 6,000+ skilled engineers globally
The company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale.
Project Overview
The project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments.
The IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments.
Provide Level 2 onsite and remote IT support to end users
Troubleshoot and resolve hardware, software, and connectivity issues
Support desktops, laptops, printers, servers, and peripherals
Escalate unresolved incidents in accordance with SLA and ITIL processes
Ensure high customer satisfaction and service quality
Software & Application Support
Windows OS installation, configuration, and troubleshooting
Microsoft Office and enterprise business applications
Hardware & Devices Supported
Printers: HP, Lexmark, IBM
Servers and related infrastructure
Maintain accurate asset inventory and documentation
Perform device deployment, replacement, and decommissioning
Remote & Multi-Site Support
Provide remote support for distributed user environments
Collaborate with centralized service desk and regional teams
Support multiple customer locations across Spain
Deliver VIP and Director-level support with a white-glove service approach
Follow ITIL best practices and organizational procedures
Support IT rollouts, upgrades, and project initiatives
IBM Printer
Server technologies
Strong customer service and interpersonal skills
Proven experience supporting VIPs and Directors
Professional communication and white-glove service mindset
Strong Level 2 onsite IT support expertise
Experience in enterprise IT support environments
Language Skills (CEFR Levels A1–C2)
English: Spanish: 2–4 years of relevant IT support or field engineering experience
As an IT Support Field Engineer L2, you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment.
You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.