Job overview
We are looking for a Ticketing Support Specialist to support the Account Manager team with the creation and monitoring of all online ticket-shops, mostly in the motorsport, football, exhibition and festival industries.
Main tasks & responsibilities
The Ticketing Support Specialist is responsible of the creation and the maintenance of ticket shops on behalf of event organizers:
* Creation of organizers’ accounts
* Creation and maintenance of product catalog:
* Management and upload of multilingual online content
* Management and creation of ticketing elements: type of tickets, payment modes, shipping methods, customer type, etc.
* Mapping of third party providers interfaces and data elements
* Validation of content and integrity of online ticket-shops
* Stock and rate grid management
* Validation of Event venues/stadiums
* Creation of custom tickets (e-tickets, vouchers, paper tickets, etc.)
* Any additional task relating to ticket-shop creation / lifecycle
* Creation and resolution management of support tickets
* Monitoring of daily scripts and monitoring of resolution in coordination with internal teams
* Participation in UAT for new IT projects covering Organizer ticket-shops
Requirements
* Post-secondary degree (2 to 3 years)
* Languages: Spanish & English - ideally, mastering of a third language
* Extremely rigorous, great sense for detail, excellent writing skills
* Ownership, autonomy
* Ability to adapt to a fast-paced and ever-changing environment
* Ability to be quickly efficient with IT software, tools and UIs
* Willing to travel