As a leading financial services and healthcare technology company, SS&C is headquartered in Windsor, Connecticut, and has 27,000 employees across 35 countries. Over 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
SS&C Intralinks
A growth-oriented business unit of SS&C Intralinks, we are a technology leader in M&A, Alternative Investments, and Banking & Securities markets. Our solutions facilitate one-third of the world's global M&A deal flow and 50% of the private equity raised globally.
About the role
We are currently recruiting a candidate passionate about customer service with business-level fluency in English, Spanish, and Italian. Please only apply if you can speak Italian at a business level or above, as this is a key requirement for this position.
The Global Customer Success team is essential in creating long-term value for our customers and ensuring their success with our technology. This team is regarded as trusted advisors, guiding and advocating for our extensive customer portfolio. Responsibilities include working closely with customers on Customer Success plans, SaaS implementations, onboarding, training, and ongoing support. The team also identifies opportunities and challenges from customer engagement and takes action to resolve issues and expand usage and value over time.
Overview
The Customer Success Manager (CSM) is an entry-level position within the CS organization, working with customers on general maintenance and support for new and ongoing accounts. The CSM may serve as the direct contact for exchange managers and contract signers to address inbound questions and issues, supporting sales and collaborating with internal teams. Under the guidance of senior CS professionals, this role applies professional concepts, company policies, and procedures to execute work and resolve routine issues. This position prepares employees for advancement to a Senior CSM role.
Your Responsibilities
* Coordinate and complete projects within the Customer Success team.
* Manage customer onboarding and platform training.
* Develop familiarity with various field concepts, practices, and procedures.
* Work closely with assigned sales teams.
* Define project scope, determine features and functionality, and liaise with key contacts throughout active project engagement.
* Manage customer relationships and expectations, liaising with sales and internal teams.
Your Experience
* Passionate about customer success.
* Business-level fluency in English and native Italian (Spanish is a plus).
* Strong presentation, communication, technical, and problem-solving skills.
* Experience in providing customer service.
We encourage applications from people of all backgrounds to bring diverse perspectives to our team. We value a workforce that is diverse in the broadest sense.
Thank you for your interest in SS&C! To explore this opportunity further, please apply directly through our Careers page on our corporate website. Unsolicited resumes from headhunters, recruitment agencies, or fee-based services will not be accepted unless explicitly requested or approached by SS&C Technologies Inc. or its affiliates.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee based on race, color, religion, creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other protected classification under applicable laws.
Required Experience: Manager
Key Skills: Anti Money Laundering, Accounts Handling, Account Development, Account Management, Customer Support, Corporate Marketing
Employment Type: Full-Time
Experience: Years
Vacancy: 1
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