Our client is a fast-growing logistics startup based in Barcelona, on a mission to transform last-mile delivery. Through its network of convenience points, enables sustainable, efficient, and user-friendly parcel pickup solutions while supporting local commerce. Partnering with Europe’s leading logistics operators, the company offers a universal network of pickup locations.
Main responsibilities
* Support the rollout in Germany across Operations, Expansion, and Customer Support
* Manage daily tasks: liaising with pickup points, carriers, and end users
* Provide first-line platform support and resolve inquiries via multiple channels
* Troubleshoot shipment/delivery issues with Operations
* Collect user feedback and help improve the knowledge base
Core skills/experience
* Bachelor’s degree (or pursuing), based in Barcelona
* Fluent German (C1/native); English/Spanish a plus
* Interest or experience in logistics, supply chain, or customer support
* Strong communication, problem-solving, and customer-centric mindset
* Previous customer service/tech support experience valued
What's on offer
* Full-time onsite role in Sant Cugat del Vallès
* Transport bonus (T-Mobilitat)
* Career development plan with growth in responsibilities, hours, and salary after 6 months
* Be part of a mission-driven startup with a dynamic and passionate team
Our recruitment process?
* Step 1: Interview with our Recruiter to get to know you, your background, and career motivations
* Step 2: Interview with the HR team
* Step 3: Final interview with the Team managers