As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
What’s the Job?
As a Night Audit, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Reports to the Assistant Front Office Manager.
Your day-to-day
* Be the warm welcome that kicks off a memorable guest experience!
* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
* Conduct routine inspections of the hotel grounds and take immediate actions to correct any deficiencies.
* Provide cross-functional support by assisting other departments as required, promoting a collaborative and seamless guest experience.
* Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
* Handle cash and credit transactions.
* Oversee night audit function and preparation of daily financial reports. Work closely with our finance team to ensure the auditing and reporting process has a high level of detail overnight.
* Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
* Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
* Take pride in your appearance and place as a brand ambassador.
* Always know what events and activities are on the day’s schedule.
What We Need From You
* Bachelor’s degree in hospitality or related field.
* 3+ years’ experience working in Front Office department.
* Must be fluent in Spanish and English. French will be highly valuable.
* Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
What To Expect From Us
* Competitive salary.
* Discounted international room rates.
* Employee recognition programmes.
* Training programmes and access to IHG’s training tool.
* Meals whilst on duty.
* Uniform and laundry service.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.