OverviewWe are Norwegian all the way and will be our customers smart move. We work hard to be the low-cost choice with a high-quality experience. We aim to be the sustainable option and a reliable ride by deliver smart solutions for our customers so they can tailor their journey to their needs.Make your smart move now and join Norwegian! As Norwegian is migrating from our in-house ticketing solution to Amadeus E-ticketing, we are looking for multichannel Customer Care senior coordinators based in Barcelona. You will be trained in/ learning a new and modern version of Amadeus (ARD Web Graphic). So, if you have a passion for working with Amadeus and the airline and travel industry and would like to be part of Norwegian and an international team with colleagues in many countries, this is a great opportunity to fulfill your dreams!You are our ideal candidate if you have- English language skills at least B2 level (verbal and written).- Advanced knowledge and understanding of Amadeus E-tickets and EMDs and how to book and reissue- Beneficial to have BSP/IATA pricing, tariffs and refunds experience.- Good computer literacy skills and experience working in digital platforms.- Customer focus competency, very good communication skills in verbal and written.- Previous work experience in frontline customer service in an airline or contact/call center or travel agency.- Fluency in any Scandinavian language will be considered an advantageWe are looking for a colleague with these personal qualities:
- Relationship building and ability to work in a team.- Problem solving competency, flexibility.- Ability to focus and work in high pace and dynamic environment.- Self-driven and structured work style.- Ability to take ownership, solution orientated, proactive, with “can do” attitude and strong work ethic.- Ability to learn quickly new technology.- Ability and desire to develop professionally.Responsibilities- In this role you will be responsible for:
Ensure excellent customer service across all communication channels (phone, e-mail, social media, live chat) by providing information and booking assistance to Norwegian customers.- Responsible for handling complex cases related to customer inquiries where specific Amadeus knowledge and experience is needed, including transferred customer inquiries from Customer Care Coordinators when escalation is required.- Support for new users in Amadeus.- Make outbound calls to customers when required.- Perform administrative tasks to support business requirements as and when needed.- Identify and escalate situations requiring urgent matters further to relevant department/person or direct manager.- Stay updated with system information, changes, and updates.Working time- Aggregated working time.- Shift based work according to monthly work schedule, including work in weekends and national holidays.BenefitsWe can offer:
- There are lots of benefits that go beyond a competitive salary once you join us as a colleague. We aim to reward, support and develop our people in their chosen career.- Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines- We offer a competitive salary- Opportunity to join our share saving plan- Teleworking compensation- Positive and exciting workplace in an international organization.- Challenging, variable, and dynamic environmentCould this be the start of an amazing journey? If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.Please note:
We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.Do you have any questions? If so, please contact:
Monica GonzalezDirector Customer Care Operations SpainEmail:
monica.gonzalez.martinez@norwegian.com“We care for each other, our customers and our environment as we navigate the skies - the Norwegian way”Fasten your seatbelt for an exciting journey!Our StoryThe Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends. In 2020-2021 COVID-19 accelerated changes, leading to a simplified business structure and a dedicated short haul network focused on domestic routes in Norway, across the Nordics and to key European destinations.#J-18808-Ljbffr