Overview
We are a global B2B2C telemedicine platform, active in 40 countries around the world. Our mission is to make professional healthcare as easy to access as advice from a friend. By transforming the way people access professional healthcare, we contribute to the United Nations Sustainable Development Goal 3 "to ensure healthy lives and promote well-being for all."
The Role
In this role you will provide valuable clinical support to our team, assisting with various tasks that require your medical expertise and helping the medical team guarantee the quality of the healthcare service provided to our patients.
Key Responsibilities
- Deeply understand our services, user interfaces, and healthcare professionals located in over 40 countries.
- Propose process improvements, suggest technological advancements, or streamline workflows to optimize efficiency and customer satisfaction.
- Monitor the company's performance against SLAs.
- Ensure the smooth and efficient operation of telemedicine services by leveraging your clinical expertise.
- Creating and maintaining accurate medical documentation.
- Collaborating with healthcare professionals to ensure optimal patient outcomes and care coordination.
- Assisting in the development and implementation of telemedicine protocols and workflows.
- Supporting the company in various administrative tasks that require medical knowledge.
- Assess the quality of service provided by analyzing data and metrics.
- Identify trends, patterns, and areas for improvement based on quality assessment findings.
- Build, analyse and present reports.
- Participate in the launch of our services in new markets.
- Propose improvements of our internal processes at any stage.
Requirements
- Part‑time hybrid role based in Barcelona (20 hours/week).
- Strong interest in Healthcare and technology.
- Experience in data analysis and the usage of reporting tools.
- Good understanding of healthcare protocols, regulations, and best practices.
- Ability to understand and assess healthcare system particularities in different countries.
- Strong attention to detail and organizational abilities.
- Versátil to adapt to changing priorities and business needs.
- Ability to work independently and collaboratively in a fast‑paced environment.
- Curious by nature and you apply that curiosity in your professional life.
- People value your integrity, and they trust you to be true to your word.
- The startup world appeals to you as a professional choice.
- Enjoy working in an international environment.
Skills & Experience
- Newly graduated from Medical school, or a Senior year Medical School student looking to explore a career in Digital Health.
- Competence in handling various clinical tasks and leveraging medical knowledge effectively.
- Professional fluency in written and spoken English.
- Proactive approach in reporting results and providing actionable recommendations.
Benefits
- €19,000 gross annual salary.
- Classpass fitness membership.
- Netflix, Disney+ or HBO account.
What else?
- You will work in a dynamic, international environment with colleagues, clients and partners from around the world.
- You will have the opportunity to develop your skills and your career quickly and to establish yourself in a fast‑growing company with global ambitions.
- You and your friends and family will have free access to the Abi medical micro‑consultation service.
- We encourage applications from those with traditionally marginalised gender, racial, caste, linguistic, ethnic, religious, class or sexual identities.
We look forward to learning more about you!
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