Job Profile
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Figure of specialized manager who is responsible for meeting the needs of customers through remote channels, relying on the technological capabilities of the entity. They provide specialized advice on products and manage contracting digitally.
Responsibilities
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* Manage the assigned customer portfolio.
* Analyse the result of the commercial activity within the portfolio.
* Promote digital transformation by encouraging the use of the Bank's digital tools and app.
* Organise the operational and administrative activities of the portfolio.
* Collaborate with the manager in the analysis and monitoring of the evolution of the risk of the customers of its portfolio.
* Monitor the performance of the balance sheet and the income statement of its portfolio.
* Demonstrate experience and skills in the commercial management of customer portfolios.
* Demonstrate knowledge of the bank's portfolio of digital products and services.
* MIFID, LCCI and IDD Certification required.
Qualifications & Requirements
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* Control and monitoring of Operational Management.
* Knowledge of Commercial Systems.
* Knowledge of products marketed in the private banking sector.
* Knowledge and management of NPLs.
* Innovation and openness to change. xhfqzwm
* MIFID, LCCI and IDD Certification required.
Skills
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* COMMERCIAL SYSTEMATICS
* CUSTOMER RELATIONSHIP MODEL
* PRODUCT COMBINATION-BASED SALES
* COMMERCIAL MANAGEMENT AND CLIENT PORTFOLIO
* CREDIT RISK
* DIGITAL CUSTOMER ONBOARDING AND ENROLLMENT
* PROCESS FOR PRIORITIZING AND PLANNING COMMERCIAL CONTACTS
* CONSULTING
* BUSINESS AND ENTREPRENEUR PRODUCTS AND SERVICES
* MULTICHANNEL AND DIGITAL CUSTOMER SERVICE
* ANTICIPATION AND PROACTIVE IDENTIFICATION OF BUSINESS OPPORTUNITIES
* COMMERCIAL TOOLS
* ALLIANCES – COLLABORATION AND TRANSVERSALITY
* ALLIANCES – COMMUNICATION
* ALLIANCES – INFLUENCE
* ALLIANCES – CUSTOMER ORIENTATION
* HUMANISM – COMMUNICATION AND EMPATHY
* HUMANISM – LEADERSHIP AND TEAM DEVELOPMENT / SELF-LEADERSHIP
* ANTICIPATION – ANTICIPATION AND CHANGE MANAGEMENT
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