We are supporting a global, industry-leading client in the search for an experienced
IT Support Specialist
to join their internationally distributed
Service Desk team. This is a great opportunity to work in a truly international environment, supporting users across Europe, Asia, and the Americas.
If you're based in
Spain
and looking to grow your IT career in a collaborative, service-oriented team—this could be a great fit.
Location:
Remote from Spain only Important:
Only candidates with the
right to work in Spain
will be considered.
Visa sponsorship is not available.
Key Responsibilities
- Provide 1st and 2nd level technical support to end users within a global enterprise.
- Administer user accounts and access in core business systems.
- Respond to phone and written support requests, ensuring high levels of customer satisfaction.
- Troubleshoot technical issues, escalate where needed, and contribute to root cause analysis.
- Monitor and manage incidents using
ServiceNow :
categorize, prioritize, and follow up.
- Use internal knowledge base to maximize first-contact resolution.
- Collaborate with 2nd/3rd level teams and global IT colleagues across Europe, Asia, and the Americas.
Your Profile
- Degree or vocational training in IT (or equivalent experience). Career changers with a strong technical background are welcome.
- Proficient with
Windows 11 ,
Microsoft 365 ,
Teams ,
Citrix, and remote support tools.
- Strong problem-solving and troubleshooting skills for hardware/software issues.
- Previous experience in a Service Desk or IT support role.
- Familiar with ITSM tools, ideally
ServiceNow .
- Knowledge of
ITIL v4
is a plus.
- Team-oriented, structured,
and customer-focused approach.
- Willingness to work in
shifts
(rotating schedule).
-
Fluent in German (minimum B2)
and good English communication skills.
What’s Offered
- Full remote position from anywhere in
Spain .
- Be part of a global IT team with colleagues across continents.
- Opportunity to work with modern tools in a fast-paced, international setting.
- Training, onboarding, and long-term professional growth.
- Stable and reputable organization with strong support systems.
El anuncio original lo puedes encontrar en Kit Empleo:
Https:
//www.Kitempleo.Es/empleo/232740292/qq-731-support-specialist-1st-2nd-level-global-service-desk-remote-from-spain-no-visa-sponsors-vigo/?utm_source=html
#J-18808-Ljbffr