In the frame of our strongly growing Technical Service (Calibration and Repair) business, service solution design is of great importance in order to satisfy our current and future Customers' needs. For these reasons, it is of paramount importance to increase the capacity of our international Service Design team. The task will be carried out from our office in Madrid.
Your tasks
- Development and implementation of technical service solution:
- Development of customer-specific service solutions in collaboration with sales, service product management, service delivery teams and subcontractors
- Design and planning of international service campaigns at customer locations or R&S; service centers along the entire process chain
- Evaluation and coordination of defined service campaign design with responsible service units, including coordination with subcontractors
- Support of sales in preparing quotations and handling service campaigns
- Creating and editing project calculations
- Identification and management of resource issues, including preparation of decision templates and initiating escalations
- Coordination and ensuring of transparency at interfaces (sales, service product management and service operation): KPIs, regular communications and adherence to agreed measures
- Initiate, design, collaborate and implement process and tool improvements along the e2e Service campaign process
- Collaboration/management of subprojects in cross-divisional projects
- Technical and commercial clarification of non-standard service requests
- Project Lead Service (PLS): Project Manager for service delivery aspects of service product development projects
- Develop innovative, cost-efficient delivery solutions based on service building block framework
- Implement delivery capabilities as defined in the service project proposal and hand-over to operational responsibility.
Exciting insights into Rohde & Schwarz
Our colleagues provide insider information about:
- Daily adventures and challenges
- Our passionate team
- The technologies behind the innovative projects and solutions
Your qualifications
- Master's degree (preferably in Telecom or Industrial Engineering) or equivalent working experience
- Comprehensive technical and special knowledge, as is usually acquired through several years of professional experience and continuing education
- Good understanding and experience in the technical services area.
- Ability to select suitable working methods and procedures in the area of responsibility
- Good communication skills
- Fluent in English and spanish
- Proficient skills of common office software (e.g. MS Office, SAP, database), Excel at advanced level
- Good understanding of economic set up and interworking relationships of e.g. headquarter, subsidiaries, service centers
- Availability to travel, also abroad
Interested?
We are looking forward to receiving your application Ideally, you should apply online with the reference number. If you have any questions, please feel free to contact your recruiting contact via LinkedIn.
Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.
Reference number: 12538
Recruiting Contact: Giovanna Branciforte