We are looking for Icelandic-speaking professionals who value clarity, structure and high service standards. This role is suitable for individuals who communicate directly, remain composed under pressure, and prefer a consistent and organized work environment.
Position Overview
As a Travel Support Advisor, you will assist travelers and accommodation partners using Booking.com. Your responsibility is to provide accurate information, resolve issues efficiently, and ensure a reliable customer experience.
Contract & Benefits
* 38.5h/week, Monday/Sunday
* Salary: 22,249 gross/year
* Shift: 09:00/20:00 rotative
* 27 days of annual leave
* 3 weeks of structured training
* Multicultural, international environment
* Modern office near Westfield Glories (Barcelona)
Hybrid Work & Relocation Package
* Hybrid model
* Relocation package available (1 month of paid accommodation)
Key Responsibilities
* Support travelers and partners via phone and email, following established procedures
* Provide clear and precise information regarding bookings, payments, and service conditions
* Manage requests such as modifications, cancellations, and technical inquiries
* Mediate between guests and accommodation providers in a neutral and solution-oriented manner
* Document all interactions and ensure compliance with internal guidelines
* Maintain a professional approach in all communication
Requirements
* Icelandic (C2) and Advanced English
* Strong written and verbal communication with a structured approach
* Proficiency in Office 365, CRM tools and internal systems
* Ability to handle complex cases with calm and consistency
* Reliability, discipline and adaptability to process updates
* Previous customer service experience is an advantage
* Interest in travel and accommodation platforms is beneficial
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