It's fun to work in a company where people truly BELIEVE in what they're doing!
**Job Description**:
It's fun to work in a company where people truly BELIEVE in what they're doing!- Ingram Micro is the business behind the world’s brands reaching nearly 90 percent of the world’s population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at
- .- Ingram Micro is a master Cloud Service Provider (mCSP), offering channel partners and professionals access to a general marketplace, expertise, solutions, and enablement programs that empower organizations to configure, provision and manage cloud technologies with confidence and ease.
- In this role, you will be accountable for the overall partner experience, including aiding our resellers on their billing, and technical inquiries.
**Responsibilities**:
- Accurately and efficiently log all issues and status updates in our internal tracking system
- Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success
- Reconcile invoices provided by the customer and/or other internal departments
- Explain charges to our customers to enhance their understanding of billing processes and policies
- Initiate adjustments to customer billing charges where appropriate by providing debit/credit memos.
- Identify root cause(s) and diagnose as software defects, misconfiguration, content issues, or end-user issues
- Supporting multiple cloud solutions (I.e., Adobe, Dropbox, Microsoft O365, Google) - Primary focus will be Microsoft O365 suite
- Contributing to the development of service desk processes and procedures
- Interacts closely with various departments and vendors to provide timely resolution on issues
You Have:
- Must have excellent verbal and written communication skills in German and English, as well as excellent analytical and problem-solving skills.
- Knowledge of Microsoft O365 and/or Azure is an advantage
- Ability to prioritize user requests effectively and manage user expectations
- Ability to balance attention to detail with expeditious execution in a fast-paced working environment
- Passion for driving exceptional customer experience
- Previous experience troubleshooting and debugging SaaS cloud solutions is an asset
- Ability to work through ambiguity and thrive in a rapidly changing business environment
- Understanding of related terminology and concepts,
**Benefits**:
Flexible schedule and Hybrid work model ️
Fridays and August reduced time ️
Tickets Restaurant
Medical and dental insurance
Flexible compensation
Technical training by department
English and Spanish lessons
Career paths by department
Monthly bonus for home electricity
Free coffee and cold drinks ️
Arcade machine
Team building events
RSC activities ️
Annual salary review depending on performance
International and multicultural environment
Ingram Micro’s mission is to help businesses fully realize the promise of technology. Touching 80% of the technology used every day around the world, no other company delivers the full spectrum and scale of global technology to businesses around the world. With almost $50 billion annual revenue in 50+ countries and 32,000+ associates worldwide, Ingram Micro’s global infrastructure and deep expertise in platform technology, cloud, and mobility enable our customers to operate efficiently and successfully in the digital economy