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Client:
Markem-Imaje
Location:
barcelona, Spain
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
570193023635501875232460
Job Views:
2
Posted:
23.07.2025
Expiry Date:
06.09.2025
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Job Description:
As a member of the BP & PI Helpdesk (Brand Protection & Packaging Intelligence) you will be part of an international team that provides Software Support on automated labelling, coding and Anti-counterfeiting solutions for customers in a variety of markets such as Pharma and Food & Beverages.**What you will do**:
- Be the First Point of Contact for Software claims- Build a trust relationship with our customers by:
Communicating proactively on ticket updatesParticipating in meetings with several stakeholders to collect information and set an action planFollowing up internally with other teams to ensure a solution is delivered on time- Open tickets in a case management system and capture all relevant info about the incidence- Solve basic software issues- Escalate to L2/L3 tier when necessary- Proactively follow up with customers to ensure issue resolution- Develop and maintain technical and operational competencies on our Products, third party software and any device part of the project scope (printers, scanners, plc) through study, training, hands on experience- Identify and prioritize issues appropriately- Maintain Project documentation up to date- Other duties needed in the team**What you need to have**:
- Higher education and/or experience that is directly related to the duties and responsibilities specified- Experience in supporting or delivering software solutions is a plus- Experience with a ticket management system is a plus- Excellent written and spoken English- French, Spanish or Dutch would be a great plus- Excellent communication skills, both spoken and written- Good reasoning ability by clearly defining problems, analyzing data and establishing facts- Effective listening skills- Customer and result driven- Ability to prioritize appropriately and multi-task effectively- Strong team player- Demonstrate flexibility- Ability to work effectively under pressure in a fast-paced, changing environment.**Job Types**:
Full-time, Permanent
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