1. Role Objective
Lead the luxury boutique in Puerto Banús, ensuring an exceptional client experience, team development, and achievement of commercial and operational objectives.
2. Key Responsibilities
Team Leadership & Development
- Recruit, train, motivate, and develop the sales team. - Set individual and team goals, monitor performance, and provide feedback. - Foster a positive, high-standard work environment focused on luxury service and excellence. - Identify training needs and promote continuous improvement.
Client Relationship Management
- Act as a brand ambassador, representing the boutique and the luxury universe. - Build and maintain strong relationships with VIP and repeat clients. - Implement clienteling and CRM strategies to enhance loyalty. - Ensure the highest standards of service and client experience at all times.
Commercial & Operational Management
- Achieve and exceed sales, margin, and profitability targets. - Analyze KPIs, identify opportunities, and develop action plans. - Oversee visual merchandising and ensure the boutique reflects the brand’s image. - Manage inventory, stock reception, and overall stock control. - Ensure compliance with operational and administrative procedures.
Administration & Reporting
- Prepare sales and operational reports for regional or central management. - Manage budgets, costs, and resource optimization. - Ensure inventory integrity, security, and compliance with internal policies.
3. Profile & Requirements
- 7–10 years of retail experience, preferably in fashion or luxury. - Minimum 3 years in a boutique management or team leadership role. - Strong commercial skills and ability to analyze KPIs. - Excellent leadership, communication, and team management skills. - Proficient in CRM systems and retail digital tools. - Fluent in English (additional languages are a plus) - High client orientation, product sensitivity, and passion for the luxury sector. - Ability to work in a dynamic environment with high-value clientele.
4. Key Competencies
- Inspirational leadership - Results-oriented mindset - Excellence in client service - Commercial and strategic vision - Strong organizational and time management skills - Adaptability and proactive thinking - Professionalism and discretion
5. Employment Terms
- Contract: Permanent. - Compensation: Fixed salary + variable. - Additional benefits. - Location: Puerto Banús (Marbella).