Our culture believes in _POWERING YOUR POTENTIAL_. We provide integral opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what _#LifeAtCummins_ is all about.**In this role, you will make an impact in the following ways**:- Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.- Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs- Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.- Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field- Escalates unresolved issues to product specialists / Supervisor- Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc- Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.- Completes training in line with skill and business requirements- Maintains service vehicle and tools for cleanliness and proper operation- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor**Qualifications****To be successful in this role you will need the following**:- Significant field service work experience (2-4 years minimum)- High level of English- Apprentice Certified Power Generation/ Electrical Technician (preferred)- Current relevant electrical certification- Locally valid driving permit- Expert level knowledge of and/or experience with power generation products- High Voltage / Low Voltage experience- Customer service experience- Experience providing technical advice and coaching to more junior technicians (preferred)**Job** SERVICE**Primary Location** Spain-Community of Madrid-Madrid-Spain, San Fernando de Henares, Cummins Spain DBU**Job Type** Shop**Recruitment Job Type** Technician