The Operations Manager for the area of implementations & new projects ensures the successful execution of logistics operations during the launch of new customers or activities. Acting as an on-the-ground operational leader, they coordinate resources, enforce process compliance, and drive continuous improvement. They serve as the operational point of reference during critical ramp-up phases, ensuring performance, quality, and alignment with standards.
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Key Responsibilities
Operational Launch Management
* Organize and oversee logistics operations during new customer or activity implementations.
* Define and allocate necessary resources (staff, equipment, storage areas).
* Ensure teams are properly sized, trained, and prepared.
* Coordinate actions across operations, IT, quality, and project teams.
* Supervise field operations and ensure adherence to defined processes.
Process Compliance & Performance Monitoring
* Enforce strict application of logistics procedures (inbound, picking, shipping, returns).
* Monitor compliance with internal and customer standards.
* Detect deviations and implement immediate corrective actions.
* Track and analyze key performance indicators (KPIs).
Auditing & Continuous Improvement
* Conduct regular audits of field operations and practices.
* Analyze root causes of inefficiencies or delays.
* Propose and implement action plans to improve quality, productivity, and safety.
* Capture lessons learned for future implementations.
Team Supervision & Engagement
* Lead a team of 3 (coordinators, supervisors, or technicians).
* Organize schedules, assign tasks, and set objectives.
* Support team development and foster motivation.
* Facilitate team meetings and ensure effective communication and reporting.
Training & Documentation
* Train teams on new processes and best practices.
* Ensure clear understanding and application of instructions.
* Act as the liaison between field operations and support functions (Quality, IT, HR).
Qualifications
* 3–7 years of experience in operational logistics roles, ideally in 3PL or multi-client environments.
* Proven experience in supervising field teams and managing operational ramp-ups.
* Strong organizational skills and adherence to procedures.
* Proficiency in logistics systems and IT tools.
Skills
* Solid knowledge of logistics operations (receiving, picking, shipping, inventory).
* Operational leadership and team coordination.
* Analytical mindset with the ability to identify issues and propose solutions.
* Results-oriented with strong prioritization and responsiveness.
* Excellent interpersonal and communication skills.
* Proactive, structured, and adaptable in dynamic environments. xohynlm
* Availability for travel to centers within Spain.