Job Overview AGFA Healthcare is looking for an IT Field Service Engineer PACS / RIS based in Madrid. The role delivers on‐site support to clients requiring continuous service, acting as the first point of contact for troubleshooting and escalations.
Responsibilities System Administration & Operational Integrity – Manage daily operation, configuration and stability of enterprise imaging applications (PACS, RIS, Voice Recognition, post‐processing tools). Keep systems highly available to support 24/7 diagnostic workflows.
Image Workflow & Data Management – Monitor the lifecycle of DICOM data from acquisition to archival. Resolve data integrity issues and ensure the medical record accurately reflects clinical activity.
Technical Support & Incident Resolution – Serve as the first line of defense for hardware, software, network and user faults. Provide timely resolution and participate in an on‐call rotation (nights, weekends, holidays).
User Training & Adoption – Design and implement training programs for radiologists, technologists and physicians; act as preceptor/mentor to promote best practices.
Project Management & Process Improvement – Collaborate on system upgrades, integrations, and new implementations. Conduct workflow analysis to enhance efficiency and outcomes.
Revenue Cycle & Administrative Compliance – Perform charge capture reconciliation and generate statistical reports on utilization and compliance.
Vendor & Stakeholder Liaison – Act as the main liaison between end‐users, IT infrastructure teams and third‐party vendors; coordinate maintenance schedules and support tickets.
Strategic Analysis & Documentation – Maintain system documentation, analyze performance metrics and present deliverables to leadership for strategic decisions.
Ensuring contract fulfilment in terms of on‐site support (SLA); operational autonomy; cross‐functional liaison; closed contact with customer improvements; managing new version roll‐outs from an application perspective.
Qualifications Degree: IT Engineer or related field.
Experience: 3‐5 years managing complex customers and hospital workflow.
Languages: Spanish and English.
Clinical Workflow Expertise: Deep understanding of radiology and cardiology department processes from scheduling to reporting.
Healthcare Integration: Knowledge of PACS integration with HIS, RIS and EHR.
Medical Terminology & Compliance: Familiarity with CPT codes and EU patient data privacy regulations.
Project Methodology: Familiar with planning, risk assessment and documentation for IT implementations.
Technical Skills: DICOM 3.0, HL7 (FHIR a plus), enterprise imaging platforms, voice recognition, workstation and server troubleshooting.
Soft Skills: Analytical problem‐solving, communication, initiative, service orientation, flexibility.
Benefits On‐site position in Madrid requiring travel to local facilities. AGFA Healthcare offers comprehensive training, career development programs, competitive compensation and a European workplace environment focused on innovation and sustainability.
Apply now to contribute to advancing healthcare technology.
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