What will you be doing?
* Respond promptly and professionally to customer inquiries via live chat and email.
* Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
* Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
* Assist with account verification processes, including KYC (Know Your Customer).
* Monitor and report on player feedback, suggesting improvements to enhance the player experience.
* Collaborate with other departments, such as Responsible Gambling, Fraud & Payments & AML to resolve complex issues and improve service delivery and protect customers from potential gambling harm.
* Stay up to date with industry trends, game updates, and company policies to provide informed assistance.
* Participate in training sessions and team meetings to continuously improve service skills and product knowledge.
Who are you?
* Hold a proven background in a customer support role, ideally within the iGaming environment
* Previous sportsbook experience would be a plus
* Native level of Spanish with a good level of English
* Exceptional communication skills, both written and verbal
* High level of attention to detail
* Enjoy problem solving
* Ability to work well under pressure
* Based in Melilla
By joining us, you're not only gaining an opportunity to work and collaborate with the best talent in our industry, you’ll also enjoy a range of fantastic perks!
* A competitive and attractive salary
* Private health insurance
* Annual wellbeing benefit allowance
* A weekly breakfast
* Social events for building strong relationships with colleagues
About LCKY Group
LCKY Group brings together a portfolio of leading online casino brands - Lucky Casino, Happy Casino, Flax Casino, Vera&John and OneCasino - alongside its in-house game studio, Swintt. With a strong people-led culture and a proven ability to build and scale in regulated environments, the group is well positioned to accelerate its momentum across key markets.
LCKY Group continues to expand across international markets: Sweden, Finland, Ontario, and Chile, as well as in Spain, Denmark and the Netherlands. The Group is home to a diverse and multiskilled workforce, based in a range of locations, including Malta, Stockholm, Sofia, Barcelona, Estepona, Gibraltar and Melilla.
The Group also operates in the B2B vertical through its in-house game development studio, Swintt, which delivers high-quality slot games to operators worldwide.
With an unshakeable belief in its people that’s woven into the company’s DNA, LCKY Group looks boldly to the future with a focus on building appeal in regulated markets.
👉 Learn more about us at https://www.Lckygroup.Com/
At the LCKY Group we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.
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