At Factorial, we're looking for a Account Manager for the Spanish Market to join our Customer Experience team. The role involves acting as a consultant with existing customers, building long-term relationships, understanding their needs, and identifying upsell opportunities. Responsibilities include maintaining client satisfaction, analyzing portfolios, reporting trends, and collaborating with other teams such as Sales, Product, and Engineering.
Requirements include a minimum of 1 year managing customer portfolios (B2B), excellent communication skills in Spanish and English, experience with SaaS or digital transformation environments, and a proactive, problem-solving attitude. Experience with churn management and upselling is also necessary. Bonus points for experience in building teams, partnership sales, or HR/Payroll knowledge.
We offer a dynamic, multicultural environment with benefits like continuous training, Gympass, Cobee, language classes, and office perks. Join us in helping SMEs automate HR workflows and make better business decisions. Check our website for more info!
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📌 Account Manager Spanish Market
🏢 Factorial Hr
📍 San Vicente dels Horts