WE ARE HIRING!
Medical Devices Operations & Sales Support Specialist
Neuraxpharm is looking for people who want to make a difference and improve patients’ lives within the CNS area. We want individuals who will go the extra mile and make great things happen.
Being part of this team does not mean you are just working for a company, but for a cause!
Neuraxpharm is looking for a Medical Devices Operations & Sales Support Specialist based in Barcelona, Spain
Your mission:
Provide expert technical and operational support for digital medical devices, ensuring their effective integration into healthcare environments and enabling the success of national sales and marketing initiatives. This role is key to driving customer satisfaction, operational excellence, commercial technical support and the seamless deployment of innovative digital health solutions.
Your major accountabilities:
1. Focused on the customer journey, to solve the questions and requests from them, including Key Accounts, prescribers and patients: Support contract negotiations, service-level agreements, and implementation of patient management systems. Provide operational support in public tenders and procurement processes related to digital medical technologies. Provide field support and troubleshooting for healthcare professionals using connected medical devices, ensuring timely resolution of technical issues.
2. Ensure operational excellence in deployment, maintenance, and monitoring of digital tools.
3. Creation and maintenance of technical documentation, FAQs, and user guides to enhance customer experience and reduce support requests
4. Gather customer needs and specific requests and give answers and solutions to them.
5. Educate the internal teams and customers by developing training initiatives and onboarding processes regarding digital product usage.
6. Monitor and analyze performance metrics of digital tools to identify areas for improvement and ensure continuous optimization.
7. Maintain up-to-date knowledge of relevant regulations, standards, and compliance requirements related to digital health and medical devices.
8. Take part in the cross functional team meetings and projects adding value to the marketing and the sales plan according to his/her responsibility.
9. Act as a key interface between local teams and corporate digital/medical device departments, facilitating alignment and knowledge transfer.
We would like you to have:
10. 3+ years of experience in digital medical solutions or connected health technologies.
11. Strong understanding of healthcare IT systems and data privacy requirements.
12. Proven ability to support commercial teams and manage complex projects.
13. Excellent analytical and communication skills.
14. Experience in Developing and conducting technical training sessions.
15. Expert in local Regulation.
16. Commercial & training skills.
17. Cross-functional Collaboration with market access, regulatory, and medical affairs teams.
18. Hands on.
ABOUT US
Neuraxpharm is a leading European specialty pharmaceutical company focused on the treatment of the central nervous system (CNS), including both psychiatric and neurological disorders. It has a unique understanding of the CNS market built over 40 years.
Neuraxpharm is constantly innovating, with new products and solutions to address unmet patient needs and is expanding its portfolio through its pipeline and acquisitions.
The company has c. 1,000 employees and develops and commercializes CNS products through a direct presence in more than 20 countries in Europe, two in Latin America, one in the Middle East and globally via partners in more than 50 countries. Neuraxpharm is backed by funds advised by Permira.
Neuraxpharm manufactures many of its pharmaceutical products at Neuraxpharm Pharmaceuticals (formerly Laboratories Lesvi) in Spain.
Be part of the team where you can count on us to deliver:
19. Individual Professional development in a leading European pharmaceutical company with an ambitious international growth strategy.
20. Attractive remuneration according to the experience and skills provided.
21. An inspiring leadership team that drives performance.
22. An inclusive culture promoting diversity across the teams that will inspire you every day with a passionate, a dynamic, a result focused and an expert&excellent team!
Interested in knowing more?
Have a look at what Neuraxpharm culture represents and what makes us a great place to work:
If you want to join us, this is your opportunity!
WE COUNT ON YOU, YOU COUNT ON US
At Neuraxpharm’s we ensure an inclusive, diverse, safe and respectful work environment for everyone in its organization. As we care for our people as much as we do for our patients, we are committed to guaranteeing a healthy, inclusive and equal opportunity workplace that enables employees to develop their professional potential, while ensuring their individual and collective satisfaction.
We are guided by a Diversity & Inclusion policy to ensure a business culture based on the principles of diversity, equality and inclusion. Our policy complies with European legal regulations and includes the necessary standards, processes and measures to be taken in the event of discrimination or harassment against any employee of the company.
We embrace and promote different cultures, gender identities, seniorities, ages and mindsets within the workplace, to bring different perspectives, styles and experiences to our business.