At NTT DATA, we don't just manage services — we take ownership of critical operations that keep organizations running. Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia. You'll be the key interface between service delivery and client leadership within international organizations, ensuring that complex infrastructure services perform, evolve and continuously improve.
About NTT DATA: NTT DATA is a global team of over 139,000 professionals, present in more than 50 countries. We work across industries such as telecommunications, financial services, public sector and healthcare, delivering end‐to‐end technology and consulting solutions. But what truly defines us is how we work: we combine global scale with a human approach, where collaboration, trust and continuous learning are part of everyday life. Make this the place where you grow.
Your mission You will lead the end‐to‐end service governance of critical infrastructure services, ensuring performance, compliance and continuous improvement in high‐demand environments. This is not just coordination — it's ownership.
What will you be doing? Own contract and service governance, acting as the main counterpart to client service leadership
Ensure delivery performance across all active work packages (scope, SLAs, operational commitments)
Drive service reviews, KPI tracking and continuous improvement initiatives
Lead incident, risk and escalation management through to resolution
Perform root cause analysis and implement corrective/preventive actions
Ensure compliance across ITSM, security, data protection and service continuity
Oversee service transition readiness and handover processes
What we're looking for Strong experience in Infrastructure Service Delivery / IT Operations
Deep knowledge of ITSM frameworks (ITIL or similar)
Proven experience managing SLAs, KPIs and service governance
Experience in complex, multi‐stakeholder environments
Strong communication and stakeholder management skills
Ability to operate in international and highly structured environments
What you'll find at NTT DATA Hybrid and versátil working model
Financial support for remote work expenses
Flexible compensation plan (tax‐efficient benefits)
Life & accident insurance
Access to training and continuous learning programs
Wellbeing initiatives (mental health programs, sports activities)
Discounts platform and financial benefits
A strong internal community and collaborative culture
Why this role stands out Because here, service delivery is not reactive — it's strategic. You will operate in international environments where governance, performance and decision‐making truly matter. You'll have visibility, ownership and the opportunity to influence how services evolve.
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