Are you a customer‑oriented professional with a passion for delivering exceptional experiences? Do you bring high energy, a dynamic mindset, and a drive to excel in everything you do?Do you thrive in fast‑paced, action‑oriented environments?If so, this role is made for you! 🚀You’ll be joining an outstanding team that is deeply committed to providing world‑class service to our customers. 🤝💼 What We OfferAt Maersk, you’re in the driver’s seat of your career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. We offer a dynamic global career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale. 🌍With a presence in 130+ countries, you’ll have the chance to explore diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there. ✈️We invest in our people through cutting‑edge development programs, competitive benefits, and a culture that celebrates performance and collaboration. Our employees are the foundation of our customer‑centric mindset and global success. 💙Manage and monitor the end‑to‑end shipment processCoordinate with various stakeholders involved in shipment handlingOrchestrate the overall flow of shipments to ensure seamless executionProvide value‑adding business solutions through strong process understandingResolve customer and stakeholder queries promptly and professionallyMaintain a customer‑centric approach, preventing errors and ensuring continuous improvementPrepare and submit documentation accurately and on timeSupport cross‑sell and up‑sell initiatives and contribute to customer retentionAdhere to SOPs and IOPs during daily operationsIdentify process deviations and proactively communicate themRespond to inquiries promptly and escalate issues when requiredMaintain effective communication, including participation in client callsRecord and report performance insights to support service improvementsCollaborate with KCMs and the Commercial team to strengthen customer relationshipsComply with customer‑specific SOPs and monitor related KPIsExecute reports and tasks assigned by the Team Leader/ManagerExperience in Logistics or related fieldsFluency in Spanish, and English. French (plus)Excellent communication and stakeholder management skillsStrong customer‑centric mindset and passion for service excellenceResults‑driven attitude with strong organizational skillsAbility to work effectively under pressureTeam‑oriented mindset and collaborative spirit 🤝Solid understanding of operational processesSense of urgency and persistence in driving issues to closurePositive, proactive, and solution‑oriented attitudeWe look forward to receiving your application in English!Applicants must have the legal right to work in Europe at the time of application. Sponsorship is not available for this role.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .#J-18808-Ljbffr