PSGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over strong2,500 laboratories and business facilities /strong across 115 countries, supported by a team of strong99,500 dedicated professionals /strongwith over 145 years of service excellence. /ppbr/ppstrongJob Description /strong /ppAs a strongCX Salesforce IT Business Analyst /strong, you will be part of our Customer Experience Program IT team, focusing on strongdeploying and integrating our sales and marketing applications within the SGS IT ecosystem /strong. You will collaborate with business units, bridge IT and business stakeholders, and contribute to the digital transformation of our customer engagement processes. /ppbr/ppSGS operates in a dynamic and global environment and tstronghis role involves interaction with stakeholders across various countries on high-visibility projects within Salesforce /strong ecosystem including: sales, customer service and potentially revenue and marketing clouds as well as some others applications part of our landscape. strongAll our projects led from our digital hub in Madrid. /strong /ppbr/ppstrongPrimary Responsibilities /strong /ppstrong1. uStakeholder Engagement /u /strong /pulliEstablish and maintain trust-based relationships with key business stakeholders. /liliLead business requirements discussions and workshops to identify, clarify, and document needs. /li /ulpstrong2. uRequirements Management /u /strong /pulliCollaborate with Business Product Owners (BPOs) to prioritize and assess the business value of requirements. /liliConduct impact analysis on existing processes and document functional designs or review those provided by partners. /liliCreate detailed business process flows, user stories, and acceptance criteria. /li /ulpstrong3. uData-Driven Analysis Reporting /u /strong /pulliSupport data-driven decision-making by designing dashboards and KPIs that assist stakeholders in making strategic choices. /li /ulpstrong4. uChange Management Deployment /u /strong /pulliAssist the change management team in creating training materials and preparing sessions for effective knowledge transfer. /liliCoordinate deployment and rollout plans with stakeholders, ensuring smooth transitions and successful integration. /li /ulpstrong5. uHands-On Salesforce Administration and Integration /u /strong /pulliApply Salesforce administration and configuration knowledge in controlled environments to perform Proofs of Concept (PoC). /liliConfigure integrations with third-party applications that plug into Salesforce (e.g., On24, LINQ, Elliephere, Captello, Pandadoc). /li /ulpstrong6. uCollaboration with IT and Vendors /u /strong /pulliMaintain collaborative relationships with IT peers and external vendors, ensuring alignment and quality in service delivery. /li /ulpbr/ppstrongQualifications /strong /pulliBachelor’s degree in Computer Science or a related field. /liliMinimum strong5 years in business analysis /strong within a high-technology or software development environment, including system administration and configuration of strongSalesforce (Sales, Service, and Experience Clouds) /strong. /liliSalesforce Certifications are a plus. /liliPrevious strongexperiences working in a global and/or multinational company /strong /liliProficiency in strongAgile methodologies /strong (SCRUM, SAFE, Kanban) and strongApplication Lifecycle Management. /strong /liliCompetence in business analysis techniques, such as process modeling, requirements analysis, user requirement specification and user story creation. /lilistrongStrong English /strongcommunication skills (additional languages are advantageous). /li /ulpbr/ppstrongCompetencies /strong /pulliTeam collaboration /liliStrong communication skills /liliEthical conduct /liliProblem-solving orientation /li /ulpbr/ppstrongWhy SGS? /strong /pulliJoin a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry. /liliEnjoy a flexible schedule and work model. /liliAccess continuous learning opportunities through SGS University and Campus. /liliCollaborate in a multinational environment with colleagues from various continents. /liliBenefit from a comprehensive benefits platform. /li /ulpbr/ppstrongApply Now /strong: /ppAt SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team! /p