Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is looking for a Business Analyst.
Key Responsibilities:
* Design and implement data strategies to align with business goals and drive actionable insights.
* Develop and maintain dashboards and reporting systems to support strategic decision-making.
* Analyze large datasets, identify trends, and present data-backed insights to senior leadership.
* Write complex SQL queries, manage database structures, and optimize database performance.
* Utilize spreadsheet tools for advanced data analysis, visualization, and reporting.
* Collaborate with Data Engineering teams to ensure smooth data flow, integration, and quality.
* Mentor and support junior team members, fostering their growth and technical expertise.
* Engage with stakeholders at a strategic level to align data initiatives with business needs.
* Proactively identify opportunities for process improvement and implement innovative solutions.
* Ability to handle high workloads, while demonstrating strong ownership and accountability.
Requirements:
* Data Process Mastery: Ability to break down complex data processes and design scalable solutions.
* Advanced Data Analytics & Reporting: Expertise in creating dashboards, reports, and KPIs.
* SQL & Database Management Expertise: Advanced SQL skills and database management experience.
* Proficiency in Spreadsheets & Office Tools: Mastery of Excel and other Office tools for analysis and presentation.
* Experience with Data Pipelines and Engineering: Familiarity with data pipelines and collaboration with Data Engineering teams.
* Python and/or Other Analytical Programming Languages: Proficiency in Python for data analysis and automation.
Preferred Qualifications:
* Machine Learning: Exposure to machine learning techniques and models for predictive analytics.
* Leadership and Team Support: Demonstrated ability to mentor and guide junior team members.
* Stakeholder Engagement & Strategic Alignment: Proven ability to engage with stakeholders and align data initiatives with business goals.
* A proactive attitude and a strong problem-solving mindset.
* Mentorship & Professional Development: Commitment to mentoring and developing team members.
* Strategic Business Thinking: Deep understanding of business operations and ability to integrate strategy into data initiatives.
* Communication & Presentation Skills: Excellent written and verbal communication skills.
This is a full-time position, 39h per week, with a hybrid working model in Barcelona. It offers a permanent contract and a referral program. You will have a permanent presence of coaches who will facilitate your personal and professional development, along with an established career path to grow within the project.
Employment with the world's largest provider of contact center services provides an excellent work environment, great colleagues, social arrangements, and personal development. Join a dynamic business casual environment with colleagues of all ages gathered in a highly motivated team.
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