Overview
SOW Performance Manager – 12 months + extension. Remote work available on behalf of a key partner. This role supports a new S/4HANA implementation project. The initial contract is for 12 months with long-term prospects. Remote with occasional travel within Europe. Start ASAP.
Major responsibilities
* Oversee and manage the end-to-end performance of vendor deliverables as outlined in Statements of Work (SOW), ensuring delivery aligns with contractual scope, quality, timelines, and budget.
* Track Quality Gates and Milestones against acceptance criteria, ensuring timely completion and documentation of deliverables for sign-off.
* Ensure that payment-relevant milestones, including internal and vendor responsibilities, are accurately tracked and aligned with contractual agreements and payment terms.
* Proactively manage and integrate scope changes, delays, and risk areas, escalating and resolving in coordination with Procurement, Finance, and Program Management.
* Collaborate with Legal, Procurement, and Delivery teams to ensure clarity and enforceability of performance expectations.
* Monitor financial obligations, forecast expenditure against budget, and ensure all invoice approvals are based on verified milestone achievements and SOW terms.
* Maintain detailed records of obligations, approvals, and changes throughout the SOW lifecycle to enable full auditability and contract compliance.
* Support vendor performance reviews with objective data and insights from tracking tools and dashboards.
* Serve as secretary of the Change Review Board (for Contractual Changes to SOW).
* Track overall vendor performance (including survey results) and take appropriate actions.
* Align with internal teams to ensure internal RASCI accountabilities are met and documented.
Key Performance Indicators (KPIs)
* Milestone Compliance Rate: percentage of contractual milestones delivered on time and accepted per quality gate criteria.
* Variance from Forecasted Spend: difference between forecasted and actual spend.
* Stakeholder Satisfaction Index: feedback scores from internal business units.
Qualifications and experience
* Minimum 5–7 years of experience in contract performance management, vendor/SI oversight, or commercial project delivery.
* Proven experience managing SOWs with large system integrators (e.g., Accenture, Deloitte, IBM, Capgemini), ideally in a complex, matrixed environment.
* Strong understanding of financial governance within service-based contracts, including milestone-based payments, time-and-materials vs. fixed-price models, and earned value tracking.
* Experience working with procurement, legal, finance, and delivery teams to enforce and operationalize contractual terms.
* Demonstrated ability to manage competing priorities and enforce accountability across internal and external teams.
* Familiarity with contract lifecycle management (CLM) tools, ERP systems (e.g., SAP, Oracle), and project management software (e.g., MS Project, JIRA, Smartsheet).
Location and contact
Candidates must be based in Europe. If you are interested, please contact Alex Upton-Agerholm or apply here.
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