Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
Smith+Nephew is hiring an Associate OTC with English and Spanish.
As a key player in the finance operations role within Smith & Nephew Global Business Services (GBS), you will be responsible for delivering effective and efficient finance transactional processes, following the designed control metrics from a GBS center as described in the S&N Finance Order to Cash taxonomy, in line with the Group Finance Manual requirements.
What will you be doing?
* Contact customers to collect outstanding debt and negotiate payment plans.
* Coordinate customer queries with relevant departments for dispute resolution and follow the assigned collections strategy.
* Manage customer administration needs to facilitate invoice payment and implement process improvements.
* Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.
* Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.
* Report current status and identify potential risks to Credit Controller, ensuring compliance with collections policies and procedures.
What will you need to be successful?
* Minimum 1 year of collections or cash application experience in an international environment, with credit knowledge considered advantageous.
* Comprehensive understanding of end-to-end OTC operational and financial controls, business processes, and reporting.
* Proven ability to drive process improvements.
* Fluency in both written and spoken French and English.
* Exceptional verbal and written communication skills to effectively interact with internal and external stakeholders.
In compliance with Royal Decree Law 6/2019 of March 1, on urgent measures to guarantee equality of treatment and opportunities between men and women in employment and occupation, questions about gender are included to report data for this purpose.
We believe that the most important investments are in our employees and the patients we serve. We are committed to our values as a company and offer a benefits package including:
* Inclusion, Diversity, and Equity: Committed to welcoming, celebrating, and thriving through diversity. More information about our Employee Inclusion Groups on our website.
* Your Future: Annual bonuses, pension plan, and benefits such as Share Save for stock purchases, school aids, meal tickets, and educational assistance.
* Flexibility: Work-life balance and hybrid work model for most corporate positions.
* Your health: Health, Life, Accident, and Disability insurance.
* A variety of courses to undertake.
Applications: If you share our passion for pioneering innovation and can demonstrate how you meet the outlined criteria, we would love to hear from you. We continue to actively build an environment where every individual can fulfill their potential and be proud ambassadors for Smith & Nephew, our customers, and their patients.
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