Area Manager, EU AMZL Central Operations
Location: Barcelona, Barcelona
Minimum Qualifications:
* Associate’s or Bachelor’s Degree, and/or prior Amazon experience.
* Experience with planning, standard work practices, and performance metrics.
* Strong logical thinking, analytical skills, and problem-solving skills.
* Flexibility to work a variety of hours as business demands, including weekends and public holidays.
* Intermediate working knowledge of Excel.
* Effective communication skills (written and verbal) across various levels of an organization.
* Ability to make decisions and execute in a fast-paced environment.
* Good teamwork mentality: able to build trustworthy and supportive working relationships.
Job Summary:
This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We’re looking for creative leaders with a passion for innovation, a knack for problem-solving, and a dedication to creating world-class customer experiences. As a Central Operations Area Manager, you will lead a team of Logistics Associates to drive performance on day-to-day operations and projects for EU CO.
Your role will focus on key KPIs in terms of forecast accuracy and process adherence/improvement, playing a key role in deliverables to both our Delivery Station and Delivery Service Partner Management team. You will be responsible for executing daily team 1:1s and be accountable for daily metrics. You will drive program scoping, rollout, compliance/monitoring, and stakeholder experience. In addition, you will be instrumental in developing best practices and standard work for the network, ensuring that targets and service deadlines are met.
You will play a proactive role in written and verbal communication with various departments, maintaining Amazon’s exceptionally high levels of service for our customers and suppliers, facilitating the flow of information between different stakeholders, and resolving any potential issues that impact business continuity. You will need to step back at strategic intervals to take in the bigger picture and be comfortable conducting research into process improvement initiatives and making real-time decisions. You will also maintain and report up-to-date and accurate statistics, management reports, and analysis.
Key Responsibilities:
* Responsible for last-mile customer experience and cost, managing daily and weekly On Road planning.
* Manage and develop a team of logistic schedulers to achieve team goals and their personal development.
* Use data-driven decision-making to achieve daily operational excellence.
* Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes.
* Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations.
* Serve as a problem solver and primary escalation point for the team of associates.
* Maintain a full understanding of workflow and daily metrics goals.
* Review and update SOPs as required.
* Ensure successful performance in your business area through tracking and reporting metrics.
Preferred Qualifications:
* Experience taking part in a Kaizen event in a similar environment.
* Demonstrates problem-solving and analytical skills.
* Experience leading teams.
* Capable of providing direction to team members using independent judgment.
* Strong organization and time management skills.
* Enjoy analytical work and using data to provide thought-provoking and workable solutions.
* Track record of taking ownership and driving results.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information.
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