Maisa AI enables enterprises to confidently delegate mission-critical tasks to Digital Workers and AI Agents. Our unique computational approach combines AI intelligence with proven Chain-of-Work execution, continuously capturing and transforming enterprise know-how into reusable knowledge. This allows enterprises to deploy AI agents that grow smarter through feedback and real-world usage, maintaining full traceability and accountability. As the evolution of RPA, our platform sets new standards for reliable and accountable enterprise agentic process automation leveraging AI.Maisa Academy empowers our customers' and partners' employees to become AI Digital Worker creators and operators. We believe our customers' teams know their work best, and our mission is to upskill the next generation of AI builders to reimagine how work gets done—with AI at the center. Through comprehensive training programs, hands-on experiences, and certification pathways, we're building the workforce of the future that can harness the full potential of agentic AI in their organizations.The RoleWe're seeking a creative and technically-savvy Customer Education Lead to establish and grow Maisa AI's educational initiatives, including our Academy. In this role, you'll create transformative learning experiences that empower customers and partners to become skilled Digital Worker creators and operators. This is primarily an individual contributor role with the opportunity to shape our educational strategy from the ground up. As an AI-first organization, you'll leverage AI tools to create compelling educational content that helps organizations reimagine how work gets done with AI at the center. As we grow, you'll have the opportunity to build and lead a team of education specialists.Key ResponsibilitiesClient & Partner OnboardingDesign and implement comprehensive onboarding processes for new clients and partnersCreate customized onboarding journeys based on client / partner needs and use casesDevelop self-service onboarding resources and guided learning experiencesCoordinate with customer success and sales teams to ensure smooth transitionsMeasure and optimize onboarding effectiveness through clear metricsTraining & Certification ProgramsDesign comprehensive curricula for different user roles and expertise levels, with specific focus on creating Digital Worker creators and operatorsDevelop hands-on training programs that emphasize practical skills and real-world applicationCreate revenue-generating certification programs with tiered offerings and pricing strategiesDevelop certification standards and assessment methodologies for various skill levelsCreate and maintain certification exams and practical evaluationsEstablish certification renewal and continuing education requirementsTrack certification metrics and measure program effectiveness and revenue impactEducational Content CreationDesign and develop comprehensive educational materials for our Maisa Studio and agentic business process automation platformCreate engaging learning paths for technical and business audiences at different skill levelsLeverage AI tools to efficiently produce high-quality content across various formatsDevelop detailed storyboards for video content and work with production AI resources & toolsWrite clear, concise, and technically accurate documentation and tutorialsEcosystem DevelopmentEstablish and grow Maisa's Academy as both an educational platform and revenue centerBuild and nurture an active community of users, partners, and advocatesCreate and maintain a dedicated training environment for hands-on learning experiencesPlan and execute educational events, including webinars, workshops, and training sessionsDevelop a regular cadence of public and exclusive webinars to showcase platform capabilitiesOrganize and manage in-person training events and certification boot campsFoster knowledge sharing and peer learning opportunities within the ecosystemTrack and report on Academy's revenue contribution and growth metricsStorytelling & CommunicationTranslate complex technical concepts into accessible, engaging learning materialsDevelop compelling narratives around the value and applications of our technologyCreate content that addresses the unique learning needs of different user personasCollaborate with product and technical teams to ensure accuracy of educational contentPartner & Customer EnablementWork with customer success and sales teams to identify educational needsDevelop targeted content to address common customer questions and challengesCreate resources that accelerate adoption and showcase platform capabilitiesMeasure the effectiveness of educational content in driving adoption and successRequired Qualifications3-5 years of experience in technical education, instructional design, or content creationExceptional writing skills with ability to explain complex technical concepts clearlyExperience creating educational content for technical products or platformsDemonstrated storytelling ability across different formats and mediaProficiency with AI content creation tools and willingness to use them extensivelyExperience designing and delivering hands-on technical training programsAbility to create detailed storyboards and scripts for video contentUnderstanding of adult learning principles and instructional designExperience planning and executing educational webinars and eventsKnowledge of certification program development, preferably in technology fieldsDesired QualitiesExperience with AI, machine learning, or related technical domains like RPABackground in product marketing or technical documentationKnowledge of learning management systems and educational platformsExperience developing revenue-generating training or certification programsFamiliarity with agile content development methodologiesExperience with video production or multimedia content creationEvent management or webinar hosting experienceBusiness acumen to balance educational needs with revenue opportunitiesSelf-starter mentality with ability to work independentlyComfort with ambiguity and rapid iterationInterest in building and scaling educational programsEnglish professional writing proficiency, ideally also SpanishWhat We OfferOpportunity to shape educational strategy for cutting-edge AI technologyFlat organization focused on impact rather than hierarchyAccess to state-of-the-art AI tools for content creationCollaborative work environment with experienced technical professionalsCompetitive compensation packageGrowth path to build and lead a team as the company scalesJ-18808-Ljbffr
#J-18808-Ljbffr