Your Mission
As part of our Managed Detection and Response department, your mission will be to help us provide best-in-class services to our clients as they run. By accompanying the client with the management of their security devices, and by continuously improving our processes and operations capabilities, you will be helping make the customers life more secure.
If you:
Are passionate about cybersecurity and are constantly developing your knowledge
Are eager to learn and to manage state of the art security technologies
Are at ease in a fast-paced environment and able to get out of your comfort zone
Enjoy actively contributing to improving the services offered to clients
Are motivated by working directly with customers
This position could be for you.
Your Responsibilities will be to:
Serve as the first escalation point of our Tier 1 engineers for our operational team to help resolve complex device health issues
Help manage the configuration and monitor the health of customer’s security devices. You will do this by responding to and resolving, in a timely manner, client’s requests such as service requests, change requests or operational incidents
Update security devices according to service roadmap and guidance from the Platform engineering group
Participate in the effort of building and maintaining Standard Operations Procedures to manage security devices or to empower Tier 1 engineers
Follow vendors’ roadmaps to: understand platform’s new features, identify synergies with our service, participate in the upgrade strategy definition for customer’s devices and ensure the proper roll out in collaboration with Platform Engineers
Build up and maintain an in-depth knowledge of our products and services portfolio
Periodical on-call duties for device management escalations
This role involves:
Understanding the business and environment of our customers
Frequent contacts with customers at both technical and managerial levels
Internal transversal interactions with various groups (Operational Analysts, Platform Engineers, Detection Architects, DevOps…)
Your aim is to play an active role in helping Kudelski Security to provide customers with the best experience through their journey into our Managed Detection and Response service and ultimately make our customer’s lives more secure.
You are:
A team-player who is willing to iterate on our internal processes to improve our team and service’s efficiency
At ease with solving complex problems
Dynamic, with strong interpersonal and communication skills
Autonomous, self-taught, and transparent
Able to handle and prioritize parallel tasks with multiple interfaces
You have:
An engineering degree in technology / computer science or equivalent
3+ years of experience in IT system administration
Strong background in Linux systems
Knowledge in network and security
Experience in a client facing role
Experience with one or more of the following technologies: EDR, SIEM, Vulnerability Scanning, Firewalls, Cloud platforms
Fluent in English
These would be a plus:
Knowledge in Splunk administration
Knowledge in Windows Administration
Technical certifications on vendors’ product
Spanish, French or any other languages
Join us and be part of a rapidly growing company with locations in Switzerland and the United States and who leverages their unique history of innovation and engineering with a pragmatic view of client security, to adopt a different approach to cybersecurity and help change the security paradigm. When you join us, you'll be part of an industry leader that has a tremendous impact on how our clients approach Cybersecurity strategy.
If you love the challenge as much as the rewards and are ready to take your career to the next level, apply today.