As a valued member of our Jet2holidays Resort team, you’ll play a key role in creating memories and unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal and external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.
What do we offer you?
* Excellent Salary
* Fully paid training and IT equipment provided
* Monthly 1-to-1 meetings with your Team Leader
* Career growth across Jet2.com & Jet2holidays
* 23 days holiday entitlement per year
* 2 days off per week
* Monthly rosters shared in advance
* Exclusive discounts on Jet2.com flights and Jet2holidays hotels
* Recommend a Friend bonus scheme
What will I do?
* Create Memories: Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device, you’ll provide award winning customer service that leaves a lasting impression. By sharing your local knowledge, you’ll recommend tailored experiences and attractions that perfectly match our customers interests to enhance their stay.
* Take Responsibility: Support our customers during any disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most.
* Be Present: Represent Jet2holidays during hotel visits and respond to queries via video call and messaging whilst delivering friendly and efficient support.
* Work as One Team: On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers’ journey.
What do I need?
* Right to Work Documents: As we employ on local contracts, you will already hold full right to work documents for Spain.
* Travel & Accommodation: You will already be a driver with access to your own motorised vehicle with appropriate insurance. Operational travel expenses will be reimbursed. You will already be living in the destination or be able to arrange your own accommodation.
* Flexibility: We aim to provide your roster 4 weeks in advance. Your roster can include early starts, late finishes, split shifts and weekend working. You will be required to support with any flight disruption, serious emergencies in resort and customer escalations.
* Skills & Experience: Customer service experience is a plus, but not essential. You must be solution orientated, friendly and positive, be confident and comfortable to use digital systems on a tablet device.
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