ERP Business Central Specialist
brIT Centre – EMEA West
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brSummary
brBased from Getafe, Madrid with some home working
brSupporting IT EMEA West helpdesk in first line enquiries for day-to-day Business Central operations for the EMEA-West entities and ensures that the system runs optimally by communicating and resolving technical issues directly and/or with the Sales Service Team in Aerzen, Germany.
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brServes as an advanced resource for Information Technology applications and procedures, in particular ERP – Business Central and other applications such as Document Management Systems (DMS), Customer Relationship Management (CRM), etc. that the Parent Company may deploy as a part of its Global Information Technology Strategy.
brEnsuring all SLA (Service Level Agreement) obligations are met in delivery of above services.
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brEnsuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to appropriate team/s (see latest guidelines)
brWorking alongside HQ staff and departments closely to ensure all business is conducted to agreed company standards and procedures.
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brEssential duties and responsibilities.
br-To support the IT team in maintaining and deploying various IT Systems and use of Internal Support Desk first line activity.
br-To act as senior helpdesk support for the Microsoft Business Central ERP platform in resolution of queries and fixes.
brDeliver training to internal staff on use of integrated applications where required for helpdesk management and in line with digitalization programmes.
br-To support the development of tools related to the development systems against process through systems and business analysis work.
br-To maintain accurate and timely data entry on various information systems.
br-To cleanse and transfer data between different data applications while maintaining data integrity and security as outlined in the data protection policy.
br-To support the updating of, and producing regular data analysis and reports.
br-To monitor the ICT help desk and allocate requests related to data systems in a timely manner.
brTake ownership of maintaining accurate data systems and liaise with the respective teams on fault resolution.
brAll work to be completed by agreed Aerzen IT standards and good data management practice.
brFurther and continuous training and development will take place in Germany amongst other places as required and agreed.
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brSupervisory responsibilities.
brNone required.
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brQualifications
brTo perform this job successfully, the individual must be able to perform all of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
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brEducation
brIdeally a Certification in MS Dynamics Business Central. (A proven track record in a related industry may be a suitable alternative to a formal qualification).
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brExperience
brThe employee should be suitably experienced in training delivery with working experience of process and systems data management. A high level working knowledge of ERP (Navision Business Central) is required. Experience on general helpdesk is beneficial.
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brLanguage skills
brGood command of the English language, both written and spoken. All work will be completed solely in English. Understanding of German/ Other European language is useful but not essential.
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brMathematical skills
brGood understanding of data and database programmes.
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brReasoning ability
brThe ability to apply analytical skills and data flows sets for training delivery and systems implementation.
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brHealth and Safety Skills
brAn understanding of safe working practises for office environments with good understanding of Security and IT safety protocols.
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brGeneral
brIdeally, the candidate should have the ability to deal with all types and levels of customers across the organisation and accommodate regional requirements.
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brWork Environment
brRequired to maintain a work environment that is conducive to the continued profitable sales of Aerzen products in the marketplace.
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brRequired outcomes
brTo achieve the desired result regards service availability and access for IT systems in order to develop and maintain Aerzen's reputation in the marketplace.
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brLocation
brBased primarily as a hybrid remote/Getafe Office with travel to offices across the EU West region, Germany, and other Aerzen locations as required.