Lead Customer Success Engineer
Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.
Location: Spain / EU — Remote
Type: Full-time / Contract
About SCANOSS
SCANOSS provides open source intelligence for understanding and managing software and AI risk across modern development pipelines. Built on high-precision snippet matching, SCANOSS enables detection of reused and AI-generated code, supports SCA use cases, and identifies cryptographic assets for compliance and post-quantum migration. Our open source tooling integrates directly into developer workflows, with a growing focus on AIBOM — visibility into modified AI models and generated code in use.
We're looking for a Lead Customer Success Engineer to own strategic accounts, drive adoption, and act as a trusted technical advisor for customers and internal teams — operating independently in technical conversations and guiding customers through complex integrations and workflows.
What You'll Do
- Own end-to-end success for key accounts, from onboarding to renewal and expansion.
- Serve as the primary technical contact for engineering, DevOps, and security teams.
- Operate independently in customer-facing technical conversations, including handling unknowns and guiding discussions without relying on engineering support.
- Lead workflow design and guide customers on integrating SCANOSS into CI/CD pipelines, GitHub Actions, and existing systems.
- Translate customer requirements into practical technical solutions and integration approaches.
- Run technical deep dives, troubleshooting sessions, and best-practice reviews.
- Maintain control of customer conversations, structuring discussions clearly and driving towards outcomes and next steps.
- Build strong relationships with senior stakeholders; provide clear, concise updates, risks, and success metrics.
- Maintain structured notes, account plans, and adoption progress with high visibility for leadership.
- Represent customer needs to Product and Engineering and influence roadmap priorities.
- Partner with Sales on growth opportunities and renewal strategies.
What We're Looking For
- 5–8 years in a technical customer-facing role (CS, TAM, Solutions Engineering, or similar).
- Strong knowledge of Git/GitHub, CI/CD workflows, repositories, and modern development practices.
- Ability to read and discuss code (Python, JavaScript, or similar) and work with CLI tools and logs.
- Ability to reason about system behaviour and architecture, not just follow documentation.
- Proven experience owning technical relationships with enterprise or high-value accounts.
- Comfortable operating in ambiguous situations, handling unexpected questions, and guiding customers without predefined answers.
- Excellent communication skills for both engineers and executives.
- Highly organized with disciplined follow-up and multi-account management.
- Comfortable in a remote-first, startup environment.
Bonus Points
- Experience working in DevTools, security, or software analysis.
- Prior work with open source communities or contributions on GitHub.
- Familiarity with CI/CD workflows, Docker, or software scanning tools.
Before the Interview
All SCANOSS tools are open source and available on GitHub. We encourage applicants to explore the product beforehand — clone the repos, try the CLI, or scan some code. We'd love to talk about your first impressions.
Why SCANOSS?
- Lead strategic customer relationships and shape real-world product adoption.
- Influence product direction and cross-functional decision-making. xcskxlj
- Join a general, technical, remote-first team with significant growth opportunities.