About Us: A ccelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the general information technology ecosystem.
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With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.
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Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
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We are hiring a\nCisco\nCustomer Success Representative\nto support our European Partners. They will have her/his mind focused on customer experience to propel recurring revenue generation, technology adoption, retention, and securing Cisco vendor lines. The successful candidate is a committed self-starter who loves helping partners optimize and accelerate their path to success.
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This position will be in the Barcelona.\nIngram Micro is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we’re inviting someone to make an impact who is ready to deliver and collaborate in the development of strategic customers in the region within a stellar customer success team. This role reports to the Manager of European Customer Success CoE.
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Key responsibilities:
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- Ensure partners receive best customer experience possible.
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- Act as the Ingram Micro Cisco initial point of contact accounts in an aligned territory
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- Ensure partners are regularly engaged, updated, upskilled on new Ingram vendors and offerings to encourage a ‘never lose a subscription’ approach.
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- Contribute to the development of the hub, service desk processes and procedures, to provide timely onboarding, resolution on issues and customer success.
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- Support partners awareness of customer success methodologies so they can drive a customer success strategy within their own business
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- With proactive engagement, serve as the Voice of the Partner by soliciting and presenting business feedback to sales, vendor management and finance teams.
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- Collaborate and share best practices amongst team members to continuously improve customer experience, increase revenue, customer retention and growth.
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- KPI’s for the role are ongoing partner Net Revenue Retention, Churn within the aligned territory.
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- Contribute to and lead the delivery of platform adoption with our clients as part of the value proposition
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\nWhat You'll Bring\n
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- Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.
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- Sales skills with customer focus oriented
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- Minimum of 1-2 years’ experience in sales, account management, consulting or customer success.
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- Bachelor’s degree or relevant additional experience in related field.
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- Ability to balance attention to detail with expeditious execution and a passion for driving exceptional customer experience.
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- Previous experience troubleshooting and ability to work through ambiguity and thrive in a rapidly changing business environment.
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- A quick learner, who can think on their feet with experience working in a fast paced, dynamic, ever-changing environment.
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- Ability to enlist the support of others and gain commitments to actions and timelines.
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- A self-starter, high-achiever who works extremely well with others in a team-oriented environment.
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- Competitive, ethical, refuse-to-lose attitude, strong work ethic, team building and influencing skills.
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- Previous experience working on SaaS, IaaS or general Cloud technology is a plus.
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- Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.
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- Excellent written English and native in German language:
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