PJoin us at strongGiesecke+Devrient (G+D) /strong and help shape the future of secure digital payments. /ppbr/ppWe develop technologies that protect digital identities, transactions, and critical infrastructures on a global scale. /ppbr/ppWe're looking for a strongService Quality Manager /strong to join our Quality team, working hand-in-hand with our Digital Operations unit from our El Prat de Llobregat site in Barcelona. /ppbr/ppThis role bridges the operational and global quality worlds, ensuring that our managed services meet the highest standards of excellence, security, and compliance. /ppbr/ppstrongWhat will you do? /strong /ppbr/ppAs a Service Quality Manager, you’ll act as the quality expert for digital payment solutions hosted in G+D datacenters and in the cloud. Your main mission: ensure our services run smoothly, securely, and always improving. /ppbr/pulliDrive continuous improvement of ITIL-based service quality processes and documentation. /liliMonitor performance metrics, customer satisfaction, and service KPIs—always looking for what we can do better. /liliCollaborate with cross-functional teams (Ops, Security, Dev, PM, Product) to solve problems and implement quality improvements. /liliLead internal audits, quality reviews, and training sessions. /liliOwn the Business Continuity Management (BCM) process and lead escalations in case of critical incidents. /liliCoordinate customer and external audits, prepare quality reports for senior management, and chair Service Improvement Forums. /liliEnsure corrective and preventive actions are implemented and effective after major incidents or complaints. /li /ulpbr/ppbr/ppstrongWhat are we looking for? /strong /ppbr/ppstrongYour human side: /strong /pulliAnalytical and detail-oriented, with high integrity. /liliStrong communicator—you know how to present and influence in global environments. /liliCustomer-centric and passionate about continuous improvement. /liliYou enjoy collaboration and take ownership of your work. /liliComfortable mentoring others and driving cultural change around quality. /li /ulpbr/ppstrongYour professional side: /strong /pulliUniversity degree in IT, Engineering, or Quality Management. /liliFluent in English (spoken and written). /liliMinimum 4 years of experience in Quality Management Systems (e.g., ISO 9000, 27000, ISAE 3000). /liliProven track record in IT-based service quality or compliance roles (preferably in payments, banking, telecom, or tech services). /liliExperience with complaint management, BCM, and IT service design. /liliFamiliarity with standards like PCI-DSS, ISO 22301, ISO 14000, and frameworks like ITIL. /liliITIL and/or Lean Six Sigma certifications are a plus. /li /ulpbr/ppstrongWhat’s great about working with us? /strong /ppbr/ppstrongCulture and Diversity: /strong A people-oriented environment with an international team and strong team spirit. Flat hierarchies. Equal Opportunity Employer and LGBT+ friendly. /ppstrongLearning Growth: /strong Continuous training, mentoring, and career development programs. /ppstrongFlexibility Balance: /strong Hybrid work model with flexible hours (Mon–Thu 9:30–17:00, Fri 9:00–15:00). /ppstrongGlobal Impact: /strong You’ll contribute to secure payment solutions used across the world. /ppstrongPerks: /strong Flexible compensation (transport, meals, insurance, nursery), on-site parking, subsidized canteen, and more. /ppstrongLocation: /strong Easily accessible by public transport (Bus 88 and 110, Metro L10 ZAL-Riu Vell, PR4 from El Prat) or private vehicle. /p