The Customer Sales and Service Associate (CSSA) provides competent, caring, fast and accurate service to client's banking needs in line with the Bank's overall objective of service excellence.
Responsibilities
* Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
* Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
* Reviewing all check transactions and verifying authenticity of all notes received
* Cross-selling to existing clients of the branch
* Referring transacting clients who have queries or are interested in other bank products
* Continuously providing a WOW Customer Experience to all transacting clients
* Performing other functions that may be assigned from time to time
Qualifications
* Bachelor's Degree in any field, preferably business-related
* No work experience required but experience in customer service is an advantage
* Good communication skills and interpersonal skills
* High level of initiative and innovation
* Ability to work well with people from various socio-economic classes
* Willing to be assigned and rotated to any branch within the area
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