Support & Operations Specialist with Spanish, Italian or French, Amazon Freight
Job ID: 2984558 | Amazon Czech Republic Services s.r.o.
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Amazon Freight Operations (AF) is the pan-European control center for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for disruptions management of the orders placed by our customers (shippers) and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have direct impact on Shipper Experience.
AF is looking to hire a motivated, highly committed, and customer-obsessed Support & Operations Specialist.
Support & Operations Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery and provides proactive and timely resolution to any issue by taking real-time decisions and having an effective communication with the stakeholders that build rapport.
The candidate should be customer obsessed! They should be able to communicate to a high standard in both verbal and written form.
Key job responsibilities
Responsibilities include, but are not limited to:
- Proactively monitor customer shipments to identify, address, and prevent potential issues of our customers.
- Develop and execute effective service recovery plans as necessary.
- Continual, proactive communication with customers (shippers) and external partners (carriers) to ensure a smooth customer experience.
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon Freight operations.
Place of work:
- Amazon modern offices in Praha-Karlin (metro Invalidovna)
About the team
Benefits offered:
- meal vouchers
- 5 additional days of paid vacation
- Multisport card available
- paid annual public transport ticket in Prague or parking in the office parking
- company discount
- pension fund contribution
- life and disability insurance
- refreshment in the office
- team events and engagement activities
- Language courses starting on Day 1 of employment
- Career Choice Program to advance your career progression after 12 months of employment
BASIC QUALIFICATIONS
- Advanced level of English (B2/C1)
- Advanced (B2+) proficiency in one of these languages: Spanish, Italian or French
- High-school diploma or equivalent
- Previous experience in a similar role in retail or logistics or a similar customer facing, customer obsessed environment.
- Experience in MS office mainly Word and advanced Excel (Pivot Tables, VLookUps)
PREFERRED QUALIFICATIONS
- Bachelor’s degree in a relevant discipline.
- Experience in using SQL and databases in a business environment
- Being comfortable with a multi-tasking, high-energy environment
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