What you’ll be working on:
* Provide advanced technical support for enterprise software at second and third levels.
* Administer and configure software for optimal performance in cloud and on-premise environments.
* Resolve software, operating system, database, and network errors promptly.
* Maintain strong customer relationships through clear updates and effective issue management.
* Ensure SLA compliance and address performance issues to maintain high product availability.
* Collaborate with internal teams to tackle complex challenges.
* Share feedback to enhance products and improve processes.
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We're looking for someone who:
* Strong knowledge of enterprise software, with familiarity in ECM, DMS, BPM, or related fields, including hands-on experience with Doxis.
* Familiarity with databases, networks, and web-based applications.
* Excellent problem-solving skills and a proactive, creative approach to issue resolution.
* Strong customer service mindset with the ability to communicate professionally and effectively.
* Experience in documenting incidents and maintaining accurate ticket information.
* Enthusiasm for continuous learning and collaboration in a team-driven environment.
* Proficiency in English, both written and spoken.
What we offer:
* Remote work.
* Regular team-building events with colleagues from around the world to foster relationships.
* Access to training and development programs that support your professional growth. xpzdshu
* An attractive benefits package, including a Multisport card and private medical care.