Job Description
Job Title: Store Manager
Location: Trek Bicycle Store Madrid Norte - San Sebastián de los Reyes
Job Type: Full Time, Permanent
Financial performance = 50%
1. Actively work the sales floor, interacting with customers and employees to achieve the store’s sales goals.
2. Be one of the top two sales people in the store. Lead all staff in world-class customer service to deliver on all financial goals of the organization.
3. Participate in the annual budgeting process, quarterly/monthly financial review meetings, and other meetings as necessary.
Staff performance = 25%
4. Organize, implement, and validate staff training. Training areas include sales, merchandising, Daily Task List, Ascend POS, Ascend Analytics, and product training.
5. Validate training through a variety of methods including active role-playing, Trek University, secret shop reviews, and direct observation.
6. Conduct a bi-weekly leadership meeting with Service Lead, Sales Lead, and Inventory Lead to review the past two weeks performance as well as plan for future weeks.
Store merchandising and operations = 15%
7. Participate in store merchandising to ensure a professional, accessible, and inviting shopping experience—this includes sorting, straightening, arranging fixtures, and setting up feature displays.
8. Monitor store supplies and ordering or purchasing additional supplies as needed.
Human resources = 10%
9. Actively take part in all aspects of human resources and staffing within the store, including interviewing potential employees, completing new-hire paperwork, creating schedules, and implementing discipline.
Miscellaneous Duties
10. Perform other duties as prescribed by management as needed.
11. Fluency in English and local language.